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Support/SumoDevRoadmap2009: Difference between revisions
→Automatic metrics dashboard (SUMO 1.3 — May)
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==Automatic metrics dashboard (SUMO 1.3 — May)== | ==Automatic metrics dashboard (SUMO 1.3 — May)== | ||
* '''Motivation:''' We spend an increasing amount of time every week analyzing metrics and looking at trends as a way to optimize the support program. As the queries | * '''Motivation:''' We spend an increasing amount of time every week analyzing metrics and looking at trends as a way to optimize the support program. As both the number and complexity of the queries increase, an automatic dashboard is a better one-time investment than to spend time on metrics gathering every week. | ||
* Implement automatic metrics dashboard combining Omniture & TikiWiki DB stats, including CSAT | * Implement automatic metrics dashboard combining Omniture & TikiWiki DB stats, including CSAT | ||
* Automatically generated weekly dashboards | * Automatically generated weekly dashboards | ||