Thunderbird:Testing:Memory Usage Problems: Difference between revisions

Thunderbird:Testing:Memory Usage Problems (view source)

Revision as of 12:51, 14 September 2024

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redo folder maintenance

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 # Are you using the newest Thunderbird? <small>(Versions are listed at [https://www.thunderbird.net/en-US/thunderbird/releases/ releases]. The newest version there should match to your Help | About.  If check for Updates doesn't get you to that version, then download it from [https://www.thunderbird.net/ thunderbird.net].</small>)
-#Start Thunderbird in [https://support.mozilla.org/kb/troubleshoot-mode-thunderbird Troubleshoot Mode]. If Troubleshoot Mode helped, then start in normal mode - if the problem returned:
+#Start Thunderbird in [https://support.mozilla.org/kb/troubleshoot-mode-thunderbird Troubleshoot Mode]. If Troubleshoot Mode helped, then start in normal mode. If the problem returned:
-#*Visit Tools | Add-ons - disable one or two add-ons, themes or language packs at a time to determine which might be causing the problem
+#*Visit Tools | Add-ons - disable two or more add-ons at a time (or themes or language packs) to determine which might be causing the problem. Are any Add-on items in the [[#Other_Software|list of Problem Extensions]]?
-#*Are any Add-on items in the list of [[#Other_Software|Problem Extensions]]?
 #*Contact the '''author''' of suspected bad add-ons using their support website or email.
 #Start OS in safe mode. Instructions: [https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode win10], [https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode win8], [https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 win7], [https://support.apple.com/kb/PH25617?locale=en_US MacOS]. If performance is improved in safe mode, then
 #* check for newer version of AV/firewall software, and check with vendor's support site for problem reports
-#* test with antivirus disabled or removed - because we constantly see reports of antivirus causing slowness, and disabling isn't always reliable. See [[Thunderbird:Testing:Antivirus Related Performance Issues|AV performance issues]] for examples, settings and helpful information.
+#* test with antivirus disabled or removed - because we constantly see reports of antivirus causing slowness, and disabling isn't always reliable. See [[Thunderbird:Testing:Antivirus Related Performance Issues|AV performance issues]] for examples and settings.
 #* on Windows, especially Windows 10, try disabling MS-Windows Search (see next numbered item below)
 #* test with firewall disabled or removed <small>[https://support.mozilla.org/en-US/questions/1133857 Ad-Aware example]</small>
@@ Line 31: / Line 30: @@
 #*on Mac, try with [https://support.apple.com/kb/PH25607 Time Machine disabled]
 #*uninstall Thunderbird, then '''DELETE''' the Thunderbird '''PROGRAM''' directory (not the data directory), then [https://www.mozilla.org/thunderbird/ download], reinstall, and retest Thunderbird. <small>If using beta get it from [https://www.thunderbird.net/download/beta/ channels].</small>
-#Do you have Calendars? Try disabling one at a time. And if you have many recurring, never ending calendar appointments try reducing the length and number of them. <small>Less likely starting with version 128 and the fix for {{bug|1844408}}. Examples: [https://www.reddit.com/r/Thunderbird/comments/16c89wo], [https://www.reddit.com/r/Thunderbird/comments/18ypd8r/comment/kgcyox8/] </small>
+#Do you have Calendars? Try disabling two or more at a time. If you have many recurring, never ending calendar appointments try reducing the time period and number of them. <small>Less likely starting with version 128's fix for {{bug|1844408}}. Examples: [https://www.reddit.com/r/Thunderbird/comments/16c89wo], [https://www.reddit.com/r/Thunderbird/comments/18ypd8r/comment/kgcyox8/] </small>
 #If you have gmail accounts, is problem gone after [http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite#Subscriptions unsubscribing the "All Mail" folder]?
-# On Windows, did you move the Thunderbird profile or any Thunderbird account from the default location "[https://www.nextofwindows.com/how-to-access-user-profiles-appdata-folder-the-easiest-way-in-windows-7 %APPDATA%]" to a different Windows directory?  If yes, then MS-Windows Search will [https://bugzilla.mozilla.org/show_bug.cgi?id=1083233 attempt to index all Thunderbird disk activity]. [http://www.sevenforums.com/general-discussion/215354-how-prevent-showing-search-results-drive-folder.html#post1805728 Disable Windows indexing for your Thunderbird data].
+# On Windows, did you move the Thunderbird profile directory or any Thunderbird account from the default location "[https://www.nextofwindows.com/how-to-access-user-profiles-appdata-folder-the-easiest-way-in-windows-7 %APPDATA%]"?  If yes, then MS-Windows Search will [https://bugzilla.mozilla.org/show_bug.cgi?id=1083233 attempt to index all Thunderbird disk activity]. [http://www.sevenforums.com/general-discussion/215354-how-prevent-showing-search-results-drive-folder.html#post1805728 Disable Windows indexing for your Thunderbird data].
-#If [[#Memory Overview|Thunderbird memory usage is more than expected]] by hundreds of megabytes (MB), then perhaps one or more folders (internally a database) are not being closed or corrupted. Please :
+#Folders should be well maintained - if not then the folder index takes more memory and time to load. Help | Troubleshooting lists large folders. Folders may also be broken. Signs of problems and common maintenance steps:
+#* Do you see high memory or delay when opening a specific folder, deleting or archiving, moving message to a specific folder?
+#* Do any folders lose their sort order or column settings?
+#* Do you empty Trash and Spam (junk) folders on a regular basis? '''These should not be larger than a few thousand messages, and you should not use these folders for long term storage. Does performance improve if you empty them?''' <small>An alternative to manual emptying is setting automatic retention value in Folder Properties.  Also see [https://support.mozilla.org/en-US/questions/1226726, [https://support.mozilla.org/en-US/kb/menu-reference#w_empty-trash File menu], {{bug|1192827}}</small>
+#* Do any Inbox or filtered folders have several thousand messages?  If so, especially for Inbox, consider moving some messages to another folder. Perhaps use [https://support.mozilla.org/en-US/kb/archived-messages Archive].
+#* Are [https://support.mozilla.org/en-US/kb/compacting-folders compacts] routinely performed?  Compact must be automatic or done regularly (at least weekly) using [https://support.mozilla.org/en-US/kb/menu-reference#w_compact-folders manual File > Compact Folders]?
+#If [[#Memory Overview|Thunderbird memory usage is more than 1-2GB]] then perhaps  folders are corrupted or not being closed. Please :
 #*Get a diagnostic log of Thunderbird activity with '''MSGDB:5,timestamp''' using [[MailNews:Logging|logging instructions]]. <!-- You must install and use [ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-1.9.2/ a 3.1beta build appropriate to your OS]  [http://s3.mozillamessaging.com/build/try-server/list.html tryserver build] appropriate to your platform that includes ''010-01-14_08:10-bienvenu@nventure.com-1263484981/bienvenu@nventure.com-1263484981-mail-try'' in the name -->
 #*[https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided File a bug], then edit the new bug and attach the zipped log file using "Add an attachment".
-#Does setting Thunderbird to offline mode help, which stops checks for new mail and certain other activity?  <small>File | Offline | Work Offline - Work Offline should be "checked".</small>
+#Does setting Thunderbird to offline mode help?  <small>File | Offline | Work Offline - Work Offline should be "checked" - this stops checks for new mail, news and RSS feeds.</small>
 #* If Offline did not help, do File | Offline | Work Offline - Work Offline should now be "unchecked".
-#* If Offline helped, then go back Online (disable Offline) and ...:
+#* If Offline did help, then go back Online (disable Offline) and ...:
 #**Does disabling interval checks for new mail help? (Account Settings | Server Settings | uncheck "Check for new messages every N minutes").  If it helps, then ... is a low value (1-3 minutes) specified for checking for new mail?  <small>Does increasing it to 5-10 minutes help?</small>
 #**Is a low value (1-3 minutes) specified for draft autosave at Options | Composition | General | Auto Save every N minutes. <small>Does increasing it to 5-10 minutes help?</small>
@@ Line 50: / Line 55: @@
 #**Rename global-messages-db.sqlite (to keep it for later diagnosis), enable the Global Search checkbox, and restart Thunderbird. global-messages-db.sqlite will rebuild and your system load may be high until all your messages are reindexed, but your messages should not redownload from the server.
 #**Please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided file a bug] about your problem.
-#Are any folders greater than 2GB in size?  <small>Large folder indexes take more memory and time to load. Use Properties by right+clicking folder. Also Help | Troubleshooting lists large folders.</small>
 #Are any of these indexing methods enabled in Thunderbird:
 #* MS-Windows Integrated Search enable/disable at Tools|Settings|General|System Integration|Allow Windows Search [https://bugzilla.mozilla.org/show_bug.cgi?id=1294985#c9], [http://forums.mozillazine.org/viewtopic.php?p=14787494&sid=65155af350753b1b533816f9aa186ec2#p14787494], [http://forums.mozillazine.org/viewtopic.php?f=39&t=2998289&sid=b7f14103cb12448f427da681a0ba45c8&p=14571029#p14571029], [http://groups.google.com/group/mozilla.support.thunderbird/browse_thread/thread/93ab6d849bd87918/db493affc19d6520?lnk=gst&q=%22TB+3.1+Freezes%22+%22also+found%22#db493affc19d6520], [http://forums.mozillazine.org/viewtopic.php?p=14283935&#p14283935], [http://forums.mozillazine.org/viewtopic.php?f=39&t=2957945&p=14430851#p14430851], [https://support.mozilla.org/en-US/questions/1102258], [https://support.mozilla.org/en-US/questions/1154444]
@@ Line 67: / Line 71: @@
 #If you suspect slow disk or high disk activity
 #* check the previous item (NFS, etc)
-#* in Windows you want at least 20% free disk space and do defrags
+#* in Windows you want at least 20% free disk space, and for spinning disks do periodic defrags
 #* check whether any OS or application update process is in progress, for example [https://support.mozilla.org/en-US/questions/1226979 Windows update]
 #How many virtual folders have you created?
 #If you have newsgroup accounts, then in Account Settings|Server Settings try disabling "Check for new messages at startup". <small>If problem is gone you may be seeing [https://groups.google.com/d/msg/mozilla.support.thunderbird/_6yvdz0de9g/9KJVVBqIAwAJ many newsgroups with many unread messages], {{bug|185634}}, {{Bug|541001}}, or [http://forums.mozillazine.org/viewtopic.php?p=9900989&sid=e32e1e42a3ddcac8c8605a1cbea6b2e8#p9900989].</small>
-#If you have RSS news reader account, do you have "Automatically create tags from feed category names" enabled? [https://bugzilla.mozilla.org/show_bug.cgi?id=1342054]
+#If you have RSS news reader account:
-#If you have RSS news reader account, in Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing something like {{Bug|551144}} (fixed in version 13).</small>
+#* Is "Automatically create tags from feed category names" enabled? [https://bugzilla.mozilla.org/show_bug.cgi?id=1342054]
+#* In Account Settings|Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing {{Bug|551144}} (fixed in version 13).</small>
 # Any Outlook or Hotmail accounts? {{Bug|1355885}}
-# Is filter logging enabled at Tools > Filters?  (large logs cause high overhead)
+#Is filter logging enabled at Tools > Filters?  (large logs cause high overhead)
 #Do you use server side message filters to place messages in folders? <small>{{Bug|589310}}</small>
 #Check activity in Tools > Activity Manager to see if ISP (mail provider) is being lame. Examples: Yahoo and Gmail (and others) may cause message folders to be redownloaded.  <small>[https://support.mozilla.org/en-US/questions/1202731 slow downloading email (Centurylink)]</small>
 #Common resource requirements, hardware checks:
-#* Do you have the [https://www.mozilla.org/en-US/thunderbird/52.0/system-requirements/ minimum hardware requirements], and [[#Memory_Overview|enough memory]]? <small>Note, minimum or recommended sized system may not be sufficient for <u>your</u> Thunderbird and total system's workload.</small>
+#* Do you have the [https://www.mozilla.org/en-US/thunderbird/52.0/system-requirements/ minimum hardware requirements], including [[#Memory_Overview|memory]]? <small>NOTE: minimum recommended size may not be sufficient for <u>your</u> Thunderbird and total system's workload.</small>
 #* Consider hardware or virtualization problems [http://forums.mozillazine.org/viewtopic.php?p=14414969#p14414969], [https://support.mozilla.org/en-US/questions/1090651]
 #* Check BIOS settings: [[http://forums.mozillazine.org/viewtopic.php?f=39&t=3033410 hanging when sending messages if VT-x is enabled in BIOS]]
 #* If Thunderbird is running in a VM (virtual machine), does it run much better when running not virtualized?
-#Common folder maintenance steps - Are your folders well maintained, "too large", or perhaps broken:
-#* Do you see high memory or long delay when opening a specific folder?  Or when moving message to a specific folder?
-#* Do any folders lose their sort order or column settings?
-#* Do you empty trash and junk on a regular basis? Large folders will cause performance issues [https://support.mozilla.org/en-US/questions/1226726], and you should not use these folders for long term storage. Does performance improve if you empty them? (see [https://support.mozilla.org/en-US/kb/menu-reference#w_empty-trash File menu], {{bug|1192827}})
-#* Do any Inbox or filtered folders have several thousand messages?  If so, especially for Inbox, consider moving some messages to another folder. Perhaps use [https://support.mozilla.org/en-US/kb/archived-messages Archive].
-#* Are [https://support.mozilla.org/en-US/kb/compacting-folders compacts] routinely performed?  Compact must be automatic, or done regularly (daily or weekly) using [https://support.mozilla.org/en-US/kb/menu-reference#w_compact-folders manual File > Compact Folders]?
 #Are you using Linux?
 #*A package might be causing the problem [https://www.reddit.com/r/Thunderbird/comments/183tc5h/suddenly_slow_thunderbird_on_linux_gentoo_how_to/]