canmove, Confirmed users
2,215
edits
m (→Diagnosis: rename Diagnosis section) |
m (→Diagnosis Steps: add prefs.js size) |
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#* Is filter logging enabled at Tools > Filters? (look for filterlog.html files - large logs cause high overhead) | #* Is filter logging enabled at Tools > Filters? (look for filterlog.html files - large logs cause high overhead) | ||
#* Do you use server side message filters to place messages in folders? {{Bug|589310}} | #* Do you use server side message filters to place messages in folders? {{Bug|589310}} | ||
#* If you have RSS feed reader accounts: | #* If you have ever had RSS feed reader accounts: | ||
#** Is "Automatically create tags from feed category names" enabled? [https://bugzilla.mozilla.org/show_bug.cgi?id=1342054] | #** Is "Automatically create tags from feed category names" enabled? Then there is a good chance the prefs.js contains many tags which are causing a performance problem [https://bugzilla.mozilla.org/show_bug.cgi?id=1342054] | ||
#** In Account Settings > Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing {{Bug|551144}} (fixed in version 13).</small> | #** In Account Settings > Server Settings disable "Check for new messages at startup". <small>If problem is gone you may be seeing {{Bug|551144}} (fixed in version 13).</small> | ||
#* Is prefs.js file in the Thunderbird profile directory larger then 500 KB? Then it might have excessive tag entries from the RSS issue discussed above, or some unexpected, repetitive entries. | |||
#* Does it help to clear cache at Settings > General > Disk Space > "Clear Now" and Help > Troubleshooting Information > "Clear startup cache..."? | #* Does it help to clear cache at Settings > General > Disk Space > "Clear Now" and Help > Troubleshooting Information > "Clear startup cache..."? | ||
#* Do you have thousands of contacts in your address book? | #* Do you have thousands of contacts in your address book? | ||
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#'''If none of the above helped, or you have a reportable problem or question, please use the next section below.''' | #'''If none of the above helped, or you have a reportable problem or question, please use the next section below.''' | ||
<!-- not a factor since version 91 # Is panacea.dat cache file in [https://support.mozilla.org/en-US/kb/profiles-tb your profile] too big? <small>(>10MB is probably too big. Calculate with thunderbird stopped: is panacea.dat larger than #folders*0.3k? See [https://bugzilla.mozilla.org/show_bug.cgi?id=65086#c34 bug 65086], {{bug|1084276}})</small> --> | <!-- not a factor since version 91 # Is panacea.dat cache file in [https://support.mozilla.org/en-US/kb/profiles-tb your profile] too big? <small>(>10MB is probably too big. Calculate with thunderbird stopped: is panacea.dat larger than #folders*0.3k? See [https://bugzilla.mozilla.org/show_bug.cgi?id=65086#c34 bug 65086], {{bug|1084276}})</small> --> | ||
== Report a problem == | == Report a problem == | ||