Thunderbird/Support/GetSatisfaction/README: Difference between revisions

Thunderbird/Support/GetSatisfaction/README (view source)

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 == Top 5 Ways Users can help support others in the Community ==
 # '''search for topics that others have helped you with and reply to them''' - especially for mail provider specific instructions e.g. say you use the mail provider "Comcast" in your city and somebody helps you successfully, well then you can help others since you are now the expert on "Comcast" - just search for "Comcast" and help others http://getsatisfaction.com/mozilla_messaging/searches
-# '''tag topics that are missing tags''' - if you tag a support topic with a meaningful tag (especially ones with good answers), that will help others  find the answered topic and possibly get their answer too thereby reducing the support load on the community,; again 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", etc.
+# '''tag topics that are missing tags''' - if you tag a support topic with a meaningful tag (especially ones with good answers), that will help others  find the answered topic and possibly get their answer too thereby reducing the support load on the community; again 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", etc.