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Thunderbird/Support/SUMOEvaluationForThunderbird3: Difference between revisions
Thunderbird/Support/SUMOEvaluationForThunderbird3 (view source)
Revision as of 05:38, 28 September 2009
, 28 September 2009→Official KB Workflow
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# Login as admin user | # Login as admin user | ||
# Try to Approve the article using Waiting for Review Page: <strike>'''POSSIBLE BUG''' shouldn't it show up in: https://sumo-preview.mozillamessaging.com/tiki-browse_categories.php?locale=en-US&parentId=11 i.e. in the Waiting for Review page? Because it doesn't i.e. "0 objects in category Waiting for review"</strike> - this is not a bug according to stephend, new articles aren't in "waiting for review" - https://support.mozilla.com/en-US/kb/Approving+articles+and+edits , ok, so where are new articles then :-) ? Shouldn't there be a dashboard or sidebar link for "new articles waiting to be approved"? | # Try to Approve the article using Waiting for Review Page: <strike>'''POSSIBLE BUG''' shouldn't it show up in: https://sumo-preview.mozillamessaging.com/tiki-browse_categories.php?locale=en-US&parentId=11 i.e. in the Waiting for Review page? Because it doesn't i.e. "0 objects in category Waiting for review"</strike> - this is not a bug according to stephend, new articles aren't in "waiting for review" - https://support.mozilla.com/en-US/kb/Approving+articles+and+edits , ok, so where are new articles then :-) ? Shouldn't there be a dashboard or sidebar link for "new articles waiting to be approved"? | ||
# | # Approve the article by going directly to its URL or by finding it via wiki "Last Changes", i.e. https://sumo-preview.mozillamessaging.com/tiki-editpage.php?locale=en-US&page=Hotmail and then clicking on "Knowledge Base" and "This is a support/troubleshooting article" and then clicking "Save". This appears to work (<i>gozer there's a white screen of death here but approving works maybe increase PHP memory?</i>), thanks! - '''POSSIBLE BUG''' - Sometimes approving i.e. changing category to from 'Staging Area' to 'Knowledge Base' doesn't seem to stick. i.e. change KB article and click "Save" and then click edit and it's still 'Staging Area' | ||
# Log Out | # Log Out | ||
# And it works, I can see the approved page i.e. https://sumo-preview.mozillamessaging.com/en-US/kb/Hotmail without being logged in! | # And it works, I can see the approved page i.e. https://sumo-preview.mozillamessaging.com/en-US/kb/Hotmail without being logged in! | ||