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Thunderbird/Support/GetSatisfaction/TaggingConventions: Difference between revisions
Thunderbird/Support/GetSatisfaction/TaggingConventions (view source)
Revision as of 21:26, 16 October 2009
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* organic "pave the cowpath" i.e. use the tags that people are already using | * organic "pave the cowpath" i.e. use the tags that people are already using | ||
* to make it compatible with future systems, consider shorter tags without spaces | * to make it compatible with future systems, consider shorter tags without spaces | ||
* | * DO NOT use software code names i.e. Thunderbird or Mozilla module names unless you know the topic is specifically about them | ||
* DO use names that are in the user interface e.g. "message filters" AND names that are in common use by users e.g. "filters" | * '''DO NOT use Tags like "help", "email", "Thunderbird"''', "My Thunderbird has fallen and I can't get up", etc. They are too generic to be useful. Instead select the Product "Thunderbird" and from the product the support community will know it's about Thunderbird and email and help is required. | ||
* '''DO''' use names that are in the user interface e.g. "message filters" AND names that are in common use by users e.g. "filters" | |||
* try to use 3 word or shorter tags, tags longer than 3 words are hard to use and remember | * try to use 3 word or shorter tags, tags longer than 3 words are hard to use and remember | ||
* DO use multiple tags if that make sense e.g. "Thunderbird 3 Beta 4" and "cannot send email" | * '''DO''' use multiple tags if that make sense e.g. "Thunderbird 3 Beta 4" and "cannot send email" | ||
== Tagging Conventions == | == Tagging Conventions == | ||