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Thunderbird/Support/SupportExtensionPRD: Difference between revisions
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Revision as of 23:33, 2 June 2010
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# Uncheck "Use username and password" | # Uncheck "Use username and password" | ||
if the above doesn't help copy the about:support settings to the clipboard and ask the user to paste them into Get Satisfaction | if the above doesn't help copy the about:support settings to the clipboard and ask the user to paste them into Get Satisfaction | ||
== Cannot receive email == | |||
check these steps in order: | |||
# check that firewall is not blocking POP or IMAP traffic | |||
# check that the SMTP server is up (perhaps by ispdb polling POP/IMAP server status and having a REST API to get the status) | |||
# offer to delete password if the above doesn't work (requires user to opt-in and then type in password | |||
If the above doesn't help copy the about:support settings to the clipboard and ask the user to paste them into Get Satisfaction | |||