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Thunderbird/Support/SupportExtensionPRD: Difference between revisions
Thunderbird/Support/SupportExtensionPRD (view source)
Revision as of 23:38, 2 June 2010
, 2 June 2010→Cannot receive email
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# check if settings are the same as on ISPDB, if they are, offer to change them | # check if settings are the same as on ISPDB, if they are, offer to change them | ||
# check that firewall is not blocking POP or IMAP traffic | # check that firewall is not blocking POP or IMAP traffic | ||
# check that the | # check that the POP/IMAP server is up (perhaps by ispdb polling POP/IMAP server status and having a REST API to get the status) | ||
# offer to delete password if the above doesn't work (requires user to opt-in and then type in password | # offer to delete password if the above doesn't work (requires user to opt-in and then type in password | ||
If the above doesn't help copy the about:support settings to the clipboard and ask the user to paste them into Get Satisfaction | If the above doesn't help copy the about:support settings to the clipboard and ask the user to paste them into Get Satisfaction | ||
== Feature: Virus Checker Extension == | == Feature: Virus Checker Extension == | ||
Somehow detect virus checker that we know doesn't work like Kaspersky | Somehow detect virus checker that we know doesn't work like Kaspersky | ||