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Support/KB Doc Policies: Difference between revisions
→Priorities
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= | =Article update priorities= | ||
*'''Work on articles in order of their popularity.''' Currently the top 25 articles account for over half of all views. That’s 60X the views of the bottom 25 articles (1.32M/month vs. 22K/month). This generally represents our users' priorities. The Article Tracking page can be sorted by article rank so that you can see | *'''Work on articles in order of their popularity.''' Currently the top 25 articles account for over half of all views. That’s 60X the views of the bottom 25 articles (1.32M/month vs. 22K/month). This generally represents our users' priorities. The Article Tracking page can be sorted by article rank so that you can see | ||
'''Exceptions:''' | '''Possible Exceptions:''' | ||
*'''Mobile, Sync and Firefox Home documentation | *'''Mobile, Sync and Firefox Home documentation''' - These products have comparatively few users. If we worked on them by popularity, they may not have much documentation at all. | ||
*'''Linked articles | *'''Linked articles''' - These are articles linked from inside products or mozilla.com. | ||
*'''Anticipated demand''' - Occasionally we'll update an article in anticipation of a new major feature or feature change. The current article may not have a particularly high rank but we're reasonably sure based on experience and marketing plans that these articles will become popular. | |||
=Reviews= | =Reviews= | ||