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* 1st I encountered a buggy device | * 1st I encountered a buggy device | ||
** The tracking number for your new ticket is [https://s5.parature.com/ics/support/ticketview.asp?ticket_id=4718032 #15137-20668] | ** The tracking number for your new ticket is [https://s5.parature.com/ics/support/ticketview.asp?ticket_id=4718032 #15137-20668] | ||
***Solution: | |||
*** Hello, | |||
*** Thank you for contacting DeviceAnywhere Customer Support. This device was placed offline on September 07, 2011 for SIM related issues and was tagged incorrectly as online by our automated device check this morning. We sincerely apologize for any inconvenience this may have caused. | |||
*** Best Regards, | |||
*** DA Customer Support | |||