Support/Goals/Launch the pilot Genius Bar event: Difference between revisions

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*Marketing the event
*Marketing the event
**Talk to user engagement about publicizing and holding local events. What are the best practices and what are the pitfalls?
**Talk to user engagement about publicizing and holding local events. What are the best practices and what are the pitfalls?
**Probably need at least 50 people to get a good sample of users. 100+ would be great.
*Local event logistics
*Local event logistics
**Catering
**Signs
**Getting into the building
**How do we plan for people? Set appointments? Have a limited # of spots? Staff for a lot and let people show up when they want?  
**How do we plan for people? Set appointments? Have a limited # of spots? Staff for a lot and let people show up when they want?  
**Would be good to fill out some sort of support ticket after working with someone. It could provide data to mine and a possible list of people willing to be contacted for follow up.
*Communicating the event to Mozillians
*Communicating the event to Mozillians
**We should have a brown bag a few days before the event to let people know how they can help.  
**We should have a brown bag a few days before the event to let people know how they can help.  
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**Monday meeting
**Monday meeting
*Planning the event structure
*Planning the event structure
**Probably need at least 50 people to get a good sample of users. 100+ would be great.  
**Would be good to fill out some sort of support ticket after working with someone. It could provide data to mine and a possible list of people willing to be contacted for follow up.  
**Catering
**How many people do we need to staff this?
**Signs
**Getting into the building


==How do we know it's done?==
==How do we know it's done?==
Confirmed users
3,193

edits