Support:PRD: Difference between revisions

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* Moderator guide
* Moderator guide


Easy to move answers from forum to knowledge base
Easy to move answers from forum to knowledge base (what does that mean?)


Build layers of responders that have areas of expertise that can assist with more detailed response and engage developers on necessary problems
Build layers of responders that have areas of expertise that can assist with more detailed response and engage developers on necessary problems
Feedback will be an important


"This post/user answered my question" signifies post can be closed and rates the volunteer's response.
"This post/user answered my question" signifies post can be closed and rates the volunteer's response.


Feedback ratings become reflective of volunteer's experience and expertise (combination of number of responses and quality of responses).
Feedback ratings become reflective of volunteer's experience and expertise (combination of number of responses and quality of responses).


= Chat requirements =
= Chat requirements =
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