Support/Weekly Meetings/Agenda 2008-04-07: Difference between revisions

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* SUMO day (getting the word out, finalizing on events, picking hours)
* SUMO day (getting the word out, finalizing on events, picking hours)
* Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
* Weekly metrics [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en&pli=1]
** New metrics! Top/bottom articles, active forum contributors.


'''Knowledge Base'''
'''Knowledge Base'''
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'''Forums'''
'''Forums'''
* Status?
* Stats
** Number of contributors: 14, but looks like maybe half have only posted once last week.
** Biggest week ever, over 1000 threads
* Planning for sumo day
** Updated [http://support.mozilla.com/en-US/kb/Providing+forum+support Providing forum support] with tips from Bo.
** Having trouble thinking of any "projects" for new contributors other than just "provide forum support".


'''Live Chat'''
'''Live Chat'''
* Status?
* Status?
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