View source for Thunderbird/Support//Get Help Flowchart

('''DISCLAIMER''': I only speak for Thunderbird, for other Mozilla products like Firefox, etc it's best to use SUMO)

== '''OFFICIAL''' Thunderbird SUPPORT == 

* PLEASE :-) file a Support Request in SUMO at https://support.mozilla.org/questions/new

== '''UNOFFICIAL''' ==
* Matrix rooms are best effort and by their more synchronous nature are privileged to European and North American time zones (NA and EU are where most staff and contributors live)

<code>
'''IF''' it's support '''THEN''' ask in [https://matrix.to/#/#thunderbird:mozilla.org Thunderbird Community Support Matrix Room]

'''ELSEIF''' it's meta issues about support like [https://connect.mozilla.org/ Mozilla Connect], SUMO Knowledge Base (KB) AND SUMO FORUM stuff (e.g. something is broken in the forum or KB), how do I use Mozilla Connect to request features, etc
'''THEN''' ask in the [https://matrix.to/#/#tb-support-crew:mozilla.org Thunderbird Support Crew Matrix Room] 

'''ENDIF'''
</code>

* I would strongly recommend NOT asking for support in any of the Thunderbird Developers rooms unless it's a question about Thunderbird APIs or writing Thunderbird patches or add-ons; '''if you get no response please ping me (<code>@rolandthunderbird:mozilla.org</code>)! I'll do my best to help''' but I'm over-committed writing KB articles, gathering support related insights, etc.
* When in doubt feel free to @ mention me on Matrix (<code>@rolandthunderbird:mozilla.org</code>) not SUMO :-), I prefer @ mentions in public rooms to DMs; you can't over communicate with me :-) !
* Developers are quite rightly a wee bit sensitive because software development is a high focus activity and developer receive far too many support questions that are better answered by the support community (and are often already answered at https://support.mozilla.org/products/thunderbird ) and therefore don't want too much non developer chat in Thunderbird Developers Matrix rooms
* MZLA and MoCo staff as well as NDA'd contributors can also ask in private matrix and slack rooms but please ask publicly, if possible, first!