View source for Firefox/Features/Sync Setup Improvements

{{FeatureStatus
|Feature name=Sync Setup Improvements
|Feature stage=Landed
|Feature status=Complete
|Feature version=Firefox 10
|Feature health=OK
|Feature status note=Landed in Aurora
}}
{{FeatureTeam
|Feature product manager=Jennifer Arguello
|Feature feature manager=Jennifer Arguello
|Feature lead engineer=Allison Naaktgeboren
|Feature security lead=Yvan Boily
|Feature localization lead=Axel Hect
|Feature qa lead=Tracy Walker
|Feature ux lead=Alex Faaborg
|Feature product marketing lead=Jaclyn Fu
|Feature additional members=Ibai Garcia (SUMO)
}}
{{FeaturePageBody
|Feature open issues and risks=* Should we wait until the desktop and mobile work is done before touching the m.com copy and videos?
|Feature overview=Sync is a service to keep the Firefox experience consistent across multiple devices. The adoption rate of new Sync users has plateaued and the percentage of single-device Sync users is the majority of users. The two main themes of this feature are to increase the adoption rate for Sync and to increase the number of Sync users with multiple devices (primarily mobile devices). The goals below represent the findings of Sync setup usability testing and the culling of various feedback channels.

'''Goals'''
* Decrease non-essential messaging in the setup flow
* Ensure the user is confident that Sync will keep synced data secure and private
* Let the user know that Sync is set up and working
* Make Sync setup on a mobile device more accurately reflect user expectations
|Feature users and use cases=User: The user is a Firefox 4.0+ user. She/he has multiple devices that she/he would like to keep in Sync. The user might span the spectrum of technical aptitude.

* A user would like to set up Sync on one desktop computer. We care very little about this case: we wish to discourage the use of Sync (as implemented, at least) as a backup service.
* A user would like to set up Sync on two desktop computers
** Non-Sync user flow
** Sync user flow.
* A user would like to set up Sync on a mobile device
** Non-Sync user flow
** Sync user flow
** Typically starting from the mobile device.
|Feature dependencies=* Home Tab on desktop. Our new setup flow relies on a consistent location for a "Pair a device" link on both desktop and mobile. Some interaction with Firefox team needed. The feature page for that is [[Features/Add_Sync_to_Home_Tab| Add Sync to Home Tab]]

* Updated flows from faaborg. (Estimated: second week of August.)
|Feature requirements=* Improve wording.
** Provide reassurance of security
** Eliminate identified sources of confusion
** Demonstrate value.
* Provide a consistent location for pairing two devices, complete with appropriate wording to encourage two-device use of Sync.
* Show progress during Sync setup completion.
* Rework setup flow to follow pairing expectations.

Non-dev:
* Update support documentation (Michael Verdi?)
** Needs flows (Jen)
* Update blogs (Jen)
** Video?
* Update web page copy (Caitlin? Jen?)
* Update l10n Sync pages (Axel?)

Bonus:
* Modal setup wizard page.
* Decide on captcha elimination/reduction.
* User-customized Firefox button for "my browser" feel.
|Feature non-goals=* Eliminate mention of Sync Key/Recovery Key. We need an alternative channel for that before we remove it; just be less patronizing.
* Improve Firefox Home setup experience.
|Feature functional spec=Bug tree:

https://bugzilla.mozilla.org/showdependencytree.cgi?id=675826

* Rename Sync Key to Recovery Key. {{bug|656492}}.
* "Pair this device":
** Mobile: {{bug|675820}}
** Desktop: {{bug|675821}}, depends on Home Tab ({{bug|544819}}, {{bug|551849}}, {{bug|588230}}).
* Progress reporting:
** Upload on desktop. {{bug|675822}}.
*** Lives in a "first sync status page" tab, opened after setup.
** Download on mobile. {{bug|675824}}.
*** Waits for upload from other client to server. Indeterminate progress bar.
*** Regular progress bar once download completes.
*** Explicit exit from status page, but don't need to wait for completion.
** Download on desktop (related to both):
*** Second desktop should start downloading as soon as second computer is connected.
* Reworked flow. {{bug|675823}}
** Desirable: land with "Pair this device" on Home Tab.
** Maintain some method to asynchronously set up two devices: the "two desktops in different places" scenario. Single point of entry with a get-out clause: "I'm not near my other device".
** Attempt to pair/join via create account flow: help users who get lost. Solicit email prior to that fork.
** Delay mobile device sync until desktop has synced. J-PAKE channel notification?
|Feature ux design=Bug for updated flows: {{bug|675813}}
|Feature landing criteria=* Jen to provide updated setup flow to Support.
* Ibai to update support docs.
* en_US copy to l10n team.
* Update Sync pages (inc. l10n).
* Update blogs for changes.
}}
{{FeatureInfo
|Feature priority=P1
|Feature roadmap=Sync
|Feature secondary roadmap=User Experience
|Feature list=Services
|Feature engineering team=Sync
}}
{{FeatureTeamStatus
|Feature engineering notes=Sketch notes from mcoates and ibai: [[Services/Sync/SetupConfusion]].
|Feature security status=sec-review-active
|Feature security health=Assigned
|Feature security notes=dchan
}}