SeaMonkey/Troubleshooting

This article is a stub. You can help MozillaWiki by expanding it. There are some problems, sometimes based on rather old Bugzilla bug Reports, what can be resolved with simple workarounds. Some of these workarounds are listed in the release notes, here you find an additional how-to-list.

First please try to find a solution for your problem in the SeaMonkey release notes (here for 2.38)

Additional workarounds for problems what appeared with latest versions you can find on this page

Browser

(YouTube-) video will not start to play

bug 1173848 - Play button indicates wrong state , and there is a need to click twice on the play button to start playing if media.autoplay.enabled = false

When you open a (YouTube or other) page containing a video, the HTML-Player might show the "Pause "II" symbol below the video screen what indicates that the video has been started. But you will have to do 2 additional clicks on that symbol until the video really will start.

To work around the problem:

1. Open new browser-TAB
2. into url location bar type "about:config" → <enter> → confirm warning
3. Into find bar input line type "media.autoplay.enabled".
4. set the found pref to true with a double click

Now a video in a web page opened in a new browser-TAB should start to play as expected

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Mail / News

Mail/NEWS Account Creation fails

bug 521627 - 2.0rc1: e-mail account creation skips account type selection

When creating an e-mail- or news-account you might observe that the wizard skips the account type selection (radio buttons "POP3 - IMAP - NEWS") and directly starts with name input dialog. It will be impossible to create the account.

To work around the problem:

1. Launch SeaMonkey browser
2. into url location bar type "about:config" → <enter> → confirm warning
3. Into find bar input line type ".valid". If the reason for your Problem is bug 521627, in the shown list you will find an entry "mail.server.serverX.valid" (where X is the internal number of the corresponding news account)
4. set the found mail.server.serverX.valid pref to true with a double click

Reason for that problem might have been a news account created by clicking a news URL, the MailNews account wizard may be broken afterwards.

If you do not find any mail.server.serverX.valid entry, Bug 521627 probably is not reason for your problem.

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Data Manager

Password Manager does not do auto fill for password fields

bug 1208971 - German installer.exe Version's Password-Manager does not populate password-fields 

A workaround for this problem appearing with German SeaMonkey 2.38 can be found in Bug 1208971

The problem with the same symptoms what appeared with SeaMonkey 2.39 for all languages has different roots.

Password Manager does not ask whether new passwords should be saved

bug 1210443 - German: Password manager does not save passwords

A workaround for this problem appearing with German SeaMonkey 2.38 can be found in Bug 1208971

The problem with the same symptoms what appeared with SeaMonkey 2.39 for all languages has different roots.

General

Functions / Menu items what do not work

Help → Report a Web Forgery ...

- Report Web Forgery function broken bug 1200263 - Report Web Forgery function broken

This function currently does not work (Problem started with 2.38). You can find a workaround in Help

A website (Online banking, ...) does not accept SeaMonkey as a trustworthy Browser

If "about:config" → "general.useragent.compatMode.firefox = true" does not help SeaMonkey' will have to pretend that it is Firefox:

1. Install add-on User Agent Switcher
2. Restart SeaMonkey
3. 'Rightlick Browser Navigation Bar → Customize → Drag and Drop user agent showing icon to Navigation bar'
4. 'Long click on new icon → Edit User Agents → [New]
5. Into Edit dialog insert Description="Firefox", Agent="Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0", App Code Name="Mozilla", App Name="Firefox", App Version ="5.0 (<YourOS>)", Platform="WIN32" (or your OS).5.0 → [OK]
6. Select Firefox from New Icon
7. Try here (user agent string detector)

More help here