Bug Triage/Projects/Bug Handling/Triage Rules: Difference between revisions

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=== Say NO early ===
=== Say NO early ===


The thing I really want you to get comfortable with is saying *no* to a bug, especially enhancement requests. If it's something you don't think your team will undertake, seriously consider closing with resolution `WONTFIX`.
The thing I really want you to get comfortable with is saying '''''no''''' to a bug, especially enhancement requests. If it's something you don't think your team will undertake, seriously consider closing with resolution `WONTFIX`.


== Decisions ==
== Decisions ==
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;Comments: links to crash logs, links to specifications
;Comments: links to crash logs, links to specifications


Check who set the bug's metadata, we don't put keywords, or priority/severity under access control.
There's no access control in bugzilla on keywords, and priority/severity, so check who set those.


;btpp-active: sometimes your team will jump on a bug, or a member of the community is working on it, even if it's not urgent, make sure there's a person assigined, a mentor if it's a volunteer, and release flags.
;btpp-active: sometimes your team will jump on a bug, or a member of the community is working on it, even if it's not urgent, make sure there's a person assigined, a mentor if it's a volunteer, and release flags.
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Ignore these.
Ignore these.
{{message|The Hello team has two existing triage whiteboard tags which they use: [triage] and [uxtriage].}}


=== Intermittents ===  
=== Intermittents ===  
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If you want to defer a bug to a standing triage meeting, add the whiteboard tag `btpp-triage`. We expect that the bug is not a btpp-fix-now, and that you'll move this bug to another state at your triage.
If you want to defer a bug to a standing triage meeting, add the whiteboard tag `btpp-triage`. We expect that the bug is not a btpp-fix-now, and that you'll move this bug to another state at your triage.
{{message|The Hello team has two existing triage whiteboard tags which they use: [triage] and [uxtriage].}}