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Change all irc:// URIs to use ircs:// instead, because it's good hygiene
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*[[IT/ | = Who we are = | ||
*[[IT/ | [https://blog.mozilla.org/it/ Mozilla IT] maintains the computers, networks and Internet presence Mozilla uses to fulfill the [https://www.mozilla.org/about/manifesto.html Mozilla Manifesto], supporting more than 1,000 servers and millions of users. | ||
*[[IT/ | |||
*[[IT/ | == [[IT/Mozilla_Rocks_IT|Mozilla Rocks IT]] == | ||
*[[IT/ | |||
*[[IT/ | Mozilla IT does many things, found out how [[IT/Mozilla_Rocks_IT|Mozilla Rocks IT]] | ||
*[[IT/ | |||
= Where can you find us? = | |||
On IRC, on the server <tt>irc.mozilla.org</tt>: | |||
* <tt>[ircs://irc.mozilla.org/%23moc #moc]</tt>: Mozilla Operations Center channel | |||
* <tt>[ircs://irc.mozilla.org/%23releng #releng]</tt>: Release Engineering | |||
* <tt>[ircs://irc.mozilla.org/%23db #db]</tt>: Database Administration | |||
On the web, our blog is at <tt>[http://blog.mozilla.org/it/ http://blog.mozilla.org/it/]</tt>. | |||
Reach out to us on the at <tt>[https://lists.mozilla.org/listinfo/it/ https://lists.mozilla.org/listinfo/it/]</tt>. | |||
= How to get involved = | |||
* [[IT/Community]] | |||
* [[IT/CommunitySysadmin]] | |||
* [[IT/AirMozilla]] | |||
* [[IT/WeeklyMinIT]] | |||
= Procedures = | |||
* [[IT/Maintenance|Maintenance Policy]] | |||
* [[IT/SLA|Response time SLA]] | |||
= Teams = | |||
== End User Services == | |||
The Service Desk Team is a globally-distributed team that is dedicated to ensuring Mozilla employees have the hardware and software to further the mission. | |||
Mozilla staff can contact the team [https://mozilla.service-now.com/ here]. | |||
==Net Ops == | |||
The Network Operations team supports upstream Internet access for Mozilla offices and datacenters. | |||
== DC Ops == | |||
The DataCenter Operations team designs and supports Mozilla's datacenters and Point of Presence (PoP) servers at strategic Internet hubs across the globe. | |||
* [http://www.wired.com/wiredenterprise/2012/10/data-center-servers/ Data Center Servers Suck — But Nobody Knows How Much] - Wired | |||
==Mozilla Operations Center [MOC]== | |||
The Mozilla Operation Center is a 24x7 IT function with a purpose to support Mozilla's critical services. It provides this through standard approaches - incident management and proactive monitoring. The MOC has a single identity and only known as "MOC" across IRC (#moc), email, and Bugzilla. The MOC operates in 4 MozSpaces: San Francisco, Mountain View, Portland, and London. Through rotational shifts between these 4 hubs, the MOC achieves around the clock coverage every day of the year. | |||
==Systems Infrastructure== | |||
Manages the core server infrastructure behind Mozilla including DHCP, DNS, NTP and E-mail. They are responsible for Highly-Critical Infrastructure, and manage the configuration across servers. | |||
* [https://www.youtube.com/watch?v=fwedWHzGgno Scaling Puppet or How we do it at Mozilla] - PuppetConf 2012 talk. | |||
* [http://puppetlabs.com/puppet-labs-podcast/7/ Puppet at Mozilla Podcast] | |||
* [http://www.oscon.com/oscon2011/public/schedule/detail/19130 Moving Day: Migrating Your Big Data from A to B] - OSCON 2012 talk. | |||
==Web Ops == | |||
The Web Operations teams manages more than 1,000 websites for all the past and current Mozilla projects, including mozilla.org and getfirefox.com. Learn [https://air.mozilla.org/mozilla-webops/ how the Web Operations team works]. | |||
==Data team == | |||
The Data Team manages clusters of Postgres and MySQL-like databases and many other data and metrics systems and processes. You can read about their [https://blog.mozilla.org/it/category/itdesktop/databases/ weekly progress]. | |||
== Air Mozilla == | |||
[https://wiki.mozilla.org/IT/AirMozilla Air Mozilla] provides recordings of regular Mozilla Project meetings, MozCamp talks, and other Mozilla gatherings for community members around the world to enjoy. | |||
Watch them at [https://air.mozilla.org/ https://air.mozilla.org/] | |||