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| =Success metric= | | =Success metric= |
| How will the success of the project be tracked? Which of the org's top goals does this project support? What KPI/needle are we trying to move?
| | * Article Visits |
| | * Article Helpfulness |
| | * # Support Questions |
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| =Scope= | | =Scope= |
| If necessary, provide info about what this goal is ''not'' about, or other relevant information that will help avoid confusion. | | This project is dependent of the Apps and Marketplace programs. If the program delays this project will be delayed too. |
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| =Project plan / Timeline= | | =Project plan / Timeline= |
| At a high level, describe what steps we need to take to get to the completion of this project. In some cases, it might be mostly unclear, in which at a bare minimum it should be clear what the next steps are. In other cases we may already have a pretty clear idea of all steps needed.
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| The project plan should be a "living" part of the document and should be updated frequently to remain accurate. Again, it doesn't have to be super detailed, but it should contain enough info that you should be able to scan it and assess the overall status and health of the project.
| | [[Category:Support Archive]] |
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| Remember that by writing a plan or next steps down, you also help yourself to get a better sense of the work to be done. Writing should not be seen as non-work or a waste of time, especially not if it also helps stakeholders and other interested parties to stay informed with the project.
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| The project plan could be something as simple as a bulleted list with action items, owners, and deadlines:
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| * Initial kick-off meeting on July 27 w/ stakeholders (David)
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| * Delivery item #1 completed on week of Aug 13 (Rosana)
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| * Delivery item #2 completed the week after item #1 (Cheng)
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| * Present results at board meeting (David) on Aug 30
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| * Implementation of solution X (David & Michael) Sept 5
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