Support/Summit Activities: Difference between revisions

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Kelimutu

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-== Proposed Sessions ==
+== Sessions ==
 === How to write awesome documentation ===
-How (and why) we're changing the writing style in our KB and how this impacts localizers.
+[http://sumo.graymattergravy.com/slides/betterfm/ '''Slides Here''']<br>
-*Host: Michael Verdi (IRC:michaelverdi)
+We all want people to RTFM. SUMO depends on that so we've been working hard on making a better FM. In this session we'll share what we've learned about making awesome documentation.<br>
+In this session we'll:
+*Go over the techniques that make documentation engaging and why they work.
+*Walk through a SUMO article re-write, explaining our thought process.
+*Answer questions.
+Host: Michael Verdi (IRC:michaelverdi)
 === How SUMO can help other teams in Mozilla ===
@@ Line 8: / Line 15: @@
 *Host: Cheng Wang (IRC:Cww)
-== Proposed Lightning talks ==
+=== <strike>Kitsune Knowledge Base demo</strike> (not approved) ===
+This session will be a demonstration and walkthrough of the wireframes and user interaction developed for the new SUMO Knowledge Base. Particpants will be encouraged to provide feedback.<br>
+In this session we'll:
+*Step though wireframes and user interaction with one or more participants as a demonstration.
+*Encourage particpants and observers to provide feedback.
+Hosts: Chris Ilias (IRC:cilias), Michael Verdi (IRC:michaelverdi), and Kadir Topal (IRC:Topal)
+== Lightning talks ==
 === Helping Everyone ===
-* How people (even those outside Mozilla) can get involved with support and answer one question per day in the forum.
+How people (even those outside Mozilla) can get involved with support and answer one question per day in the forum.
-Host: Kadir Topal (IRC:Topal)
+* Host: Kadir Topal (IRC:Topal)
+== Science Fair projects ==
+=== Kitsune forum ===
+Demo of the new support forums.
+* Host: Cheng Wang (IRC:Cww)
-== Proposed Science Fair project ==
+=== Live Chat ===
-* Guide through the wireframes/mockups for the kitsune KB with localizers and seek feedback.
+Explanation of how live chat works, which users seek live chat, and what is needed to make it work. Then a discussion to share ideas/mockups/demos about how to improve live chat. (May be a session)
-Hosts: Chris Ilias (IRC:cilias), Michael Verdi (IRC:michaelverdi), and Kadir Topal (IRC:Topal)
+* Host: Matthew Middleton (IRC:zzxc)
-* Demo of the new support forums.
+[[Category:Support Archive]]
-Host: Cheng Wang (IRC:Cww)