CA/e-commerce-monitoring Issues: Difference between revisions

CA/e-commerce-monitoring Issues (view source)

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 https://bugzilla.mozilla.org/show_bug.cgi?id=1893546
-This bug was opened to record ECM’s delayed responses, inadequate incident reporting, and overall non-compliance with reporting requirements. The root causes for these failures appear to include inadequate staffing and management changes. Some of the action items to remediate these issues were to include: increased staffing, improved monitoring and alerting tools and other technological enhancements to assist staff with incident reporting, and additional training and reviews to improve compliance and operational practices.
+This bug was opened to record ECM’s delayed responses, inadequate incident reporting, and overall non-compliance with reporting requirements. The root causes for these failures appear to include, but not be limited to, inadequate staffing and management changes.
+[Note: ECM claims that it will take action by increasing staffing, improving monitoring and alerting tools, providing additional training and reviews, and improving overall compliance and operational practices, but there is doubt due to a lack of detail concerning the timely and effective implementation of such actions.]
 '''Issues:''' Incident Reporting; Incident Handling; Insufficient Staffing