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= Contacting Release Engineering =
= Contacting Release Engineering =
Our team is located on 3 continents and in 5 time zones. This allows us to provide better service, especially if you contact us using one of the following methods:
Our team is located on 2 continents and in 5 time zones. This allows us to provide better service, especially if you contact us using one of the following methods:
* To request a new service, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Release%20Engineering file a bug]
* To request a new service, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Release%20Engineering file a bug]
* To ask a general question, ping in #ci on IRC, or email release@m.c
* To ask a general question, ping in #firefox-ci on Matrix, or email release@mozilla.com
* To request status on an existing request, set the "needinfo" flag in the bug.
* To request status on an existing request, set the "needinfo" flag in the bug.
Our team works normal business hours for our respective time zones. If you need to escalate an issue that is both '''urgent''' ''and'' '''important''', use the following methods:
Our team works normal business hours for our respective time zones. If you need to escalate an issue that is both '''urgent''' ''and'' '''important''', use the following methods:
# Use #ci in IRC or email release@m.c, starting your message with 'URGENT:'. If no response in 15 minutes, then
# Use #firefox-ci on Matrix or email release@mmozilla.com, starting your message with 'URGENT:'. If no response in 15 minutes, then
# Be sure the bug severity is set to "<tt>blocker</tt>"
# Be sure the bug severity is set to "<tt>S1</tt>"
# Call one or more of the following people (nagios page preferred if you have access):
# Call [https://people.mozilla.org/p/jlorenzo Johan Lorenzo] (Paris time).
#* [https://phonebook.mozilla.org/#search/catlee Chris AtLee] Eastern Time
#* [https://phonebook.mozilla.org/#search/jlund Jordan Lund] Pacific Time
If you get voice mail, please leave your callback number.
If you get voice mail, please leave your callback number.


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| [https://twitter.com/bhearsum @bhearsum]
| [https://twitter.com/bhearsum @bhearsum]
| [http://hearsum.ca/blog Ben's blog]
| [http://hearsum.ca/blog Ben's blog]
|-
| Justin Wood
| [https://mozillians.org/en-US/u/Callek/ Callek]
|
| [http://blog.drapostles.org/ "Callek's Blog"]
|-
| Chris AtLee
| [https://mozillians.org/u/catlee catlee]
| [https://twitter.com/chrisatlee @chrisatlee]
| [https://atlee.ca/blog/ chris' random ramblings]
|-
| Jordan Lund
| [https://mozillians.org/u/jlund jlund]
|
| [http://jordan-lund.ghost.io/ ghost blog]
|-
| Nick Thomas
| [https://mozillians.org/u/nthomas nthomas]
| [https://twitter.com/nthomasftang @nthomasftang]
| [http://ftangftang.wordpress.com/ F'tang F'tang Release wrangling at the bottom of the world]
|-
| Rail Aliiev
| [https://mozillians.org/u/rail rail]
| [https://twitter.com/railaliiev @railaliiev]
| [http://rail.merail.ca/ Rail's blog]
|-
| Aki Sasaki
| [https://mozillians.org/en-US/u/aki/ aki]
| [https://twitter.com/escapewindow @escapewindow]
| [http://escapewindow.dreamwidth.org/ escapewindow]
|-
| Mihai Tabara
| [https://mozillians.org/en-US/u/mtabara/ mtabara]
| [https://twitter.com/mihaitabara @mihaitabara]
| [https://mihaitabara.github.io/ Mihai Tabara's blog]
|-
| Rok Garbas
|
| [https://twitter.com/garbas @garbas]
| [https://garbas.si/ Rok's blog]
|-
| Johan Lorenzo
| [https://mozillians.org/u/jlorenzo/ jlorenzo]
|
| [https://johanlorenzo.github.io/blog/ Johan's blog]
|-
| Simon Fraser
| [https://mozillians.org/en-US/u/sfraser/ sfraser]
| [https://twitter.com/simonfr @simonfr]
| [https://www.underhenge.org/ Simon's blog]
|-
| Tom Prince
| [https://mozillians.org/en-US/u/tom.prince tprince]
|
|
|-
| Mitchell Hentges
| [https://mozillians.org/en-US/u/mitch9654 mhentges]
|
|
|}
|}


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* [[ReleaseEngineering/Presentations|Presentations]]
* [[ReleaseEngineering/Presentations|Presentations]]
* [[ReleaseEngineering/How Tos|How Tos]]
* [[ReleaseEngineering/How Tos|How Tos]]
* [http://moz-releng-docs.readthedocs.org/en/latest/ Releng Docs] '''''outdated'''''
* [https://docs.mozilla-releng.net/en/latest/ Releng Docs]
* [[Special:PrefixIndex/{{FULLPAGENAME}}/]] - all subpages of [[{{FULLPAGENAME}}]] in the wiki
* [[Special:PrefixIndex/{{FULLPAGENAME}}/]] - all subpages of [[{{FULLPAGENAME}}]] in the wiki
* [[ReleaseEngineering/Obsolete Pages]]
* [[ReleaseEngineering/Obsolete Pages]]
Jlorenzo
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