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ReleaseEngineering: Difference between revisions
→Subpages: Mark Releng Docs as not outdated anymore
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= Contacting Release Engineering = | = Contacting Release Engineering = | ||
Our team is located on | Our team is located on 2 continents and in 5 time zones. This allows us to provide better service, especially if you contact us using one of the following methods: | ||
* To request a new service, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Release%20Engineering file a bug] | * To request a new service, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Release%20Engineering file a bug] | ||
* To ask a general question, ping in #firefox-ci on Matrix, or email release@mozilla.com | * To ask a general question, ping in #firefox-ci on Matrix, or email release@mozilla.com | ||
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Our team works normal business hours for our respective time zones. If you need to escalate an issue that is both '''urgent''' ''and'' '''important''', use the following methods: | Our team works normal business hours for our respective time zones. If you need to escalate an issue that is both '''urgent''' ''and'' '''important''', use the following methods: | ||
# Use #firefox-ci on Matrix or email release@mmozilla.com, starting your message with 'URGENT:'. If no response in 15 minutes, then | # Use #firefox-ci on Matrix or email release@mmozilla.com, starting your message with 'URGENT:'. If no response in 15 minutes, then | ||
# Be sure the bug severity is set to "<tt> | # Be sure the bug severity is set to "<tt>S1</tt>" | ||
# Call | # Call [https://people.mozilla.org/p/jlorenzo Johan Lorenzo] (Paris time). | ||
If you get voice mail, please leave your callback number. | If you get voice mail, please leave your callback number. | ||
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| [https://twitter.com/bhearsum @bhearsum] | | [https://twitter.com/bhearsum @bhearsum] | ||
| [http://hearsum.ca/blog Ben's blog] | | [http://hearsum.ca/blog Ben's blog] | ||
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* [[ReleaseEngineering/Presentations|Presentations]] | * [[ReleaseEngineering/Presentations|Presentations]] | ||
* [[ReleaseEngineering/How Tos|How Tos]] | * [[ReleaseEngineering/How Tos|How Tos]] | ||
* [ | * [https://docs.mozilla-releng.net/en/latest/ Releng Docs] | ||
* [[Special:PrefixIndex/{{FULLPAGENAME}}/]] - all subpages of [[{{FULLPAGENAME}}]] in the wiki | * [[Special:PrefixIndex/{{FULLPAGENAME}}/]] - all subpages of [[{{FULLPAGENAME}}]] in the wiki | ||
* [[ReleaseEngineering/Obsolete Pages]] | * [[ReleaseEngineering/Obsolete Pages]] | ||