Thunderbird:Testing:Memory Usage Problems: Difference between revisions

Thunderbird:Testing:Memory Usage Problems (view source)

Revision as of 16:55, 14 July 2024

9 bytes removed , 14 July 2024

add structure, more clarity to intro and reporting steps

Wsmwk

canmove, Confirmed users

2,231

edits

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 __TOC__
-Slowness in Thunderbird can be frustrating.
+This article is primarily about performance, or slowness. You are likely frustrated, so the steps below are simplified to be clear and easy to follow.
-'''To fix slowness, you investigate to eliminate impacts that may be coming from <u>your</u> environment, because Thunderbird can be affected by CPU, memory and disk activity from many sources. Please investigate the full list - which is simple when done one step at a time.'''
+'''Thunderbird can be affected by CPU, memory and disk activity from many sources. Please step through the full list to have the best possible chance of success.'''
-= Diagnosis Steps  =
+= Diagnosis =
-'''Before diagnosing:'''
+== Before starting ==
-* '''Some steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature.''' <u>Note, all steps are essential</u>, so please do not to skip any steps, especially disabling antivirus.
+* '''Many steps are <u>temporary</u> *tests*, not a request for you to forever disable a feature.''' Disabling antivirus software for example.
-* '''Do not delete files''', rename or move files instead. We may need "bad files" later for developers to examine.
+* '''Do not delete files'''. Instead, rename or move files because we may need "bad files" later for developers to examine.
+* As you go through the steps, collect the information you will need to later report a problem:
+** When referring to memory, cpu, amount of time, numbers of folders and messages, etc, <u>provide numbers</u> for quantities, not vague words like fast/slow, small/large.
+** List <u>account types</u> (imap, pop, rss, etc) from Help | More Troubleshooting Info.
+** Provide full Thunderbird <u>version number</u> from Help | About.
+** State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem.
+** Cite the step numbers of this document that you tested, and any which helped or didn't help improved your issue. Also [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references you used.
+** Whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location.
+** Screen shots can be helpful.
-'''After diagnosing, when you report your problem:'''
+== Diagnosis Steps ==
-* fully describe your problem, as a list of steps (actions), in a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support forum], [[Thunderbird:Testing:Memory_Usage_Problems#References|existing bug]] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report] and ...:
-* use <u>numbers</u> for quantities and amounts, for example cpu percentage,  memory size, numbers of folders and messages <small>(not words like fast/slow, small/large)</small>
-* list <u>account types</u> (imap, pop, rss, etc) from Help | More Troubleshooting Info
-* give full Thunderbird <u>version number</u> from Help | About
-* state precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> needed to reproduce the problem
-* cite step numbers below that helped, and which steps don't help, also [[Thunderbird:Testing:Memory_Usage_Problems#References|bug numbers]], URLs of postings and references used in your attempts to resolve
-* report whether the Thunderbird profile data is in a non-standard location
-'''Steps'''
 # Are you using the newest Thunderbird? <small>(Versions are listed at [https://www.thunderbird.net/en-US/thunderbird/releases/ releases]. The newest verison there should match to your Help | About.  If check for Updates doesn't get you to that version, then download it from [https://www.thunderbird.net/ thunderbird.net].</small>)
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 #*A package might be causing the problem [https://www.reddit.com/r/Thunderbird/comments/183tc5h/suddenly_slow_thunderbird_on_linux_gentoo_how_to/]
 #*Are you running an old version of linux, consider updating. [http://forums.mozillazine.org/viewtopic.php?p=13605851#p13605851 hangs on Ubuntu 10.04, 14.04 works]
-#If a bug report in [[#References|References]] below matches your problem, please add yourself to the bug report. Add a details about your situation only if the information varies from data cited in previous bug comments.
-#'''If you do not find an existing bug report and still see a problem ...'''
-'''In your [https://support.mozilla.org/en-US/questions/new/thunderbird/form support] and bug postings, please'''
+== Report a problem ==
-* '''[[Thunderbird:Testing:Memory_Usage_Problems#Diagnosis_Steps|give details about your results of doing the list above]]'''
-* '''post the URL of a [https://support.mozilla.org/en-US/kb/profiling-thunderbird-performance profiling performance profile] that you have upload to the server.'''
+After investigating, if you need help or need to report a problem, [[#Before starting|provide all the information you have collected]] in:
+*An existing bug report that matches your problem - [[#References|currated bug list in this document]] or [https://mzl.la/4f5uWc a larger bugzilla query]. Add a details about your situation only if it provides data not seen in previous bug comments. If you have no new information please just Cc yourself to the bug report.
+*Otherwise, create a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support request] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report] and add all the details.
+You can also [https://support.mozilla.org/en-US/kb/profiling-thunderbird-performance create a performance profile] and provide the URL with your other information.
 = References  =