Thunderbird/Support: Difference between revisions

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→‎Thunderbird documents of interest: link to Thunderbird/Support/Not a Thunderbird Desktop Problem

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-* While we will do our best to help you with your problem, please remember that Thunderbird is an open source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to  help each other via open channels e.g. http://getsatisfaction.com/mozilla_messaging and this wiki. We do not provide paid support or support via telephone or email & other places on the internet, NOT through this wiki.
+__TOC__
-* For newcomers, we recommend checking out [http://getsatisfaction.com/mozilla_messaging Thunderbird support on Get Satisfaction]. In addition, there are many other community support channels for Thunderbird most notably the ones at MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. You can find even more support resources via a Google search or via Get Satisfaction.
+== Overview of how and where to get help ==
-* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction]
+* We will do our best to help you with your problem, but please remember that Thunderbird is a '''free and open''' source project. This means that
+** Thunderbird free of charge but our activities (particularly support, documentation and customization) are all '''volunteer''' efforts. We don't have the resources of a commercial software company. So we rely on our users and our community to volunteer to help each other via open channels i.e. '''our support knowledgebase''' at http://support.mozillamessaging.com and '''our English language support forum''': https://support.mozilla.org/en-US/questions/thunderbird. Please consider helping a fellow user today.
+** '''We do not offer paid, telephone, email,fax, or chat support for Thunderbird'''.
+** Please [https://support.mozilla.org/en-US/questions/new/thunderbird ask a question], but you may also need to put effort into researching the problem yourself using google, the [http://support.mozillamessaging.com knowledge base] and other methods at your disposal.
+<p>
+* In addition to the official sources cited above there are many unofficial, community support channels on the Internet; most notably MozillaZine including their [http://forums.mozillazine.org/viewforum.php?f=50 forums] and [http://kb.mozillazine.org/Knowledge_Base knowledge base]. And again, you can often find even support resources via a Google search. For [[Thunderbird/Support/Community support based on languages|non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums]].
+== Thunderbird documents of interest ==
+* [[Thunderbird/Support/Not a Thunderbird Desktop Problem]]
+* [[Thunderbird/Support/MailServiceProviderOutagesAndBugs|Informal list of Mail Service Provider Outages and Bugs]]
+* [[Thunderbird/Support/SupportExtensionPRD|Spec for a Thunderbird Support Extension]]
+== Thunderbird documents of interest (need updating for SUMO) ==
+* [[Thunderbird/Support/GetSatisfaction|Get Satisfaction]] - Notes and processes for [http://getsatisfaction.com/mozilla_messaging Thunderbird Community Support using Get Satisfaction].
+* [[Thunderbird/Support/Workflow]]
+* [[Thunderbird/Support/GetSatisfaction/BoilerPlate|BoilerPlate responses for Get Satisfaction]]
+* [[Thunderbird/Support/GetSatisfaction/TaggingConventions|how to tag in Get Satisfaction]]
+* [[Thunderbird/Response text|BoilerPlate for responses to emails from potential Thunderbird contributors]]
+=== Obsolete documents: ===
+* [[Thunderbird/Support/SuMoMoTestPlan|SuMoMo Test Plan]]
+* [[Thunderbird/Support/SupportCommunityVideoIntroScript|2 minute intro to Thunderbird Support Community Video]]
 * [[Thunderbird/Support/Thunderbird3/SupportPlan|Thunderbird 3 Support plan]]
 * [[Thunderbird/Support/SUMOEvaluationForThunderbird3|SUMO Evaluation for Thunderbird 3]]
@@ Line 7: / Line 28: @@
 * [[Thunderbird/Support/Initial SuMoMo content|Initial content for support.mozillamessaging.com aka "SuMoMo"]]
 * [[Thunderbird/Support/AT&T Yahoo|AT&T Yahoo issues]]
-* [[Thunderbird/Support/SuMoMoTestPlan|SuMoMo Test Plan]]
-* [[Thunderbird/Support/Workflow]]
 * [[Thunderbird/Thunderbird3.0SupportIssues]]
 * [[Thunderbird/Thunderbird3.0TemporaryFAQHoldingArea]]
+* [[Thunderbird/Support/KitsuneKBForSuMoMo1Q2011|Moving SuMoMo from Tiki Wiki to Kitsune KB plan for 1Q2011]]