Overview of how and where to get help
- We will do our best to help you with your problem, but please remember that Thunderbird is a free and open source project. This means that
- Thunderbird free of charge but our activities (particularly support, documentation and customization) are all volunteer efforts. We don't have the resources of a commercial software company. So we rely on our users and our community to volunteer to help each other via open channels i.e. our support knowledgebase at http://support.mozillamessaging.com and our English language support forum: https://support.mozilla.org/en-US/questions/thunderbird. Please consider helping a fellow user today.
- We do not offer paid, telephone, email,fax, or chat support for Thunderbird.
- Please ask a question, but you may also need to put effort into researching the problem yourself using google, the knowledge base and other methods at your disposal.
- In addition to the official sources cited above there are many unofficial, community support channels on the Internet; most notably MozillaZine including their forums and knowledge base. And again, you can often find even support resources via a Google search. For non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums.
Thunderbird documents of interest
Thunderbird documents of interest (need updating for SUMO)
- Get Satisfaction - Notes and processes for Thunderbird Community Support using Get Satisfaction.
- BoilerPlate responses for Get Satisfaction
- how to tag in Get Satisfaction
- BoilerPlate for responses to emails from potential Thunderbird contributors
- SuMoMo Test Plan
- 2 minute intro to Thunderbird Support Community Video
- Thunderbird 3 Support plan
- SUMO Evaluation for Thunderbird 3
- SUMO for Thunderbird 3 Project Plan
- Initial content for support.mozillamessaging.com aka "SuMoMo"
- AT&T Yahoo issues
- Moving SuMoMo from Tiki Wiki to Kitsune KB plan for 1Q2011