Overview of how and where to get help
- While we will do our best to help you with your problem, please remember that Thunderbird is a free and open source project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels i.e. our support knowledgebase at http://support.mozillamessaging.com and our English language support forum: http://getsatisfaction.com/mozilla_messaging (please read our Thunderbird Get Satisfaction README before filing a support request). There are no other official support channels i.e. we do not offer paid, telephone, email,fax, or chat support for Thunderbird.
- In addition, there are many unofficial, community support channels on the Internet for Thunderbird; most notably the ones at MozillaZine including their forums and knowledge base. You can find even more support resources via a Google search. For non English language Thunderbird forum support, please consult our wiki page with a list of non English language Thunderbird support forums.
Thunderbird documents of interest
- Informal list of Mail Service Provider Outages and Bugs
- Get Satisfaction - Notes and processes for Thunderbird Community Support using Get Satisfaction.
- BoilerPlate responses for Get Satisfaction
- how to tag in Get Satisfaction
- SuMoMo Test Plan
- BoilerPlate for responses to emails from potential Thunderbird contributors
- Spec for a Thunderbird Support Extension
- 2 minute intro to Thunderbird Support Community Video
- Thunderbird 3 Support plan
- SUMO Evaluation for Thunderbird 3
- SUMO for Thunderbird 3 Project Plan
- Initial content for support.mozillamessaging.com aka "SuMoMo"
- AT&T Yahoo issues
- Moving SuMoMo from Tiki Wiki to Kitsune KB plan for 1Q2011