Support/Knowledge Base/2009-Q3-Goals: Difference between revisions

Support/Knowledge Base/2009-Q3-Goals (view source)

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 *Create plan for figuring out what users are likely searching for vs. what search terms they are using.
 **[[Support/Knowledge Base/2009-Q3-Goals/CSAT:FAQs|<strike>Work with Cheng to establish list of most frequently asked questions (no matter if they are new) ETA 2009-07-17</strike>]]
 **<strike>List the common terms used for the top issues ETA 2009-07-24</strike>
 **Identify the most common uses of bad terminology ETA 2009-07-31
 *Focus on articles with csat below 4, and lead community drive to improve those articles.
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 **<strike>Identify any issues within them that are not documented. ETA 2009-07-17</strike>
 **Get the undocumented issues from generic search terms documented. ETA 2009-07-31
-*Get top 5 crashes documented
+*[[Support/Knowledge_Base/2009-Q3-Goals/CSAT:Crashes|Get top 5 crashes documented ]]
 **<strike>Assess which top crashes are already documented, and make sure the the documentation has a crash sig. ETA 2009-07-10</strike>
 **<strike>File bugs for the rest of top 5 crashes ETA 2009-07-10 </strike>