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Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests: Difference between revisions
Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests (view source)
Revision as of 19:15, 31 August 2009
, 31 August 2009→General process for moving support requests from Bugzilla to GS
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# QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | # QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | ||
# If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics: | # If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics: | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/smtp_error | #* [http://getsatisfaction.com/mozilla_messaging/topics/smtp_error Cannot send email] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/cant_receive_mail_from_main_thunderbird_page Cannot receive email] | #* [http://getsatisfaction.com/mozilla_messaging/topics/cant_receive_mail_from_main_thunderbird_page Cannot receive email] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_auto_updates_breaks_thunderbird Cannot update Thunderbird] | #* [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_auto_updates_breaks_thunderbird Cannot update Thunderbird] | ||