General process for moving support requests from Bugzilla to GS
- QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]"
- If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics:
- QA closes the bug with a comment using the boilerplate in the next section
Boilerplate for moving a bug to GS
Hi X: Thanks for taking the time to file a bug report. Unfortunately this is not a bug but a support request and bugzilla isn't the place to file support requests. The place we recommend for Thunderbird support is: http://getsatisfaction.com/mozilla_messaging In particular, these Get Satisfaction topic(s): <insert relevant link(s) here> have information pertinent to your support request. Please join us at Get Satisfaction and reply on these topics or feel free to start a new support topic. QA: please close this bugzilla bug. Cheers ....Roland (or whoever) on behalf of the Thunderbird Bugzilla and Support Community