1,623
edits
Support/Goals/2010Q4: Difference between revisions
m
→Metrics / Optimization
m (→Platform) |
|||
| Line 16: | Line 16: | ||
*{{done|P1 Figure out the ratio of how many people find our site vs who needs help (Total support need of the Fx userbase)}} (David) - [http://etherpad.mozilla.com:9000/sumo2010q4-flowcharts Project plan] | *{{done|P1 Figure out the ratio of how many people find our site vs who needs help (Total support need of the Fx userbase)}} (David) - [http://etherpad.mozilla.com:9000/sumo2010q4-flowcharts Project plan] | ||
*P1 Establish weekly SEO to improve KB support (<u>Cheng</u>/Michael) -- track behavior after searching with specific terms [[Support/Goals/KB_SEO|Details]] | *{{done|P1 Establish weekly SEO to improve KB support}} (<u>Cheng</u>/Michael) -- track behavior after searching with specific terms [[Support/Goals/KB_SEO|Details]] | ||
*P1 Establish a model of how support works (flowchart) and fill in with numbers (<u>David</u>/team) - [http://etherpad.mozilla.com:9000/sumo2010q4-flowcharts Project plan] | *P1 Establish a model of how support works (flowchart) and fill in with numbers (<u>David</u>/team) - [http://etherpad.mozilla.com:9000/sumo2010q4-flowcharts Project plan] | ||
*P1 Create PRD and metrics plan for optimizing support funnel to live chat (<u>Matthew</u>/Cheng) - [http://etherpad.mozilla.com:9000/2010-live-chat-optimization Project plan] [2010-12-02] | *P1 Create PRD and metrics plan for optimizing support funnel to live chat (<u>Matthew</u>/Cheng) - [http://etherpad.mozilla.com:9000/2010-live-chat-optimization Project plan] [2010-12-02] | ||