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QA/Desktop Firefox/GetInvolved/EmailInquiries: Difference between revisions
QA/Desktop Firefox/GetInvolved/EmailInquiries (view source)
Revision as of 19:32, 2 May 2012
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'''Where to begin?'''<br> | '''Where to begin?'''<br> | ||
Please subscribe to the contribute mailing list by visiting | Please subscribe to the contribute mailing list by visiting<br> | ||
https://mail.mozilla.org/listinfo/contribute | https://mail.mozilla.org/listinfo/contribute<br> | ||
or, via email, send a message with subject or body 'help' to | or, via email, send a message with subject or body 'help' to<br> | ||
contribute-request@mozilla.org | contribute-request@mozilla.org<br> | ||
Once you're approved, I suggest you setup | Once you're approved, I suggest you setup your preferences so that you receive batched emails. | ||
'''Getting into the rotation'''<br> | '''Getting into the rotation'''<br> | ||
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'''Following up'''<br> | '''Following up'''<br> | ||
Even though you may have only signed up for one day, you will be responsible for continuing to respond to contributors that you started engaging with. Be friendly, timely, helpful and professional. | Even though you may have only signed up for one day, you will be responsible for continuing to respond to contributors that you started engaging with. Be friendly, timely, helpful and professional. | ||
'''Best Practices''' | |||
* Use templates from your email client to create personalized responses that can be quickly send out or modified as needed | |||
* Use your email client to filter "contribute" emails into a dedicated folder. | |||
* <enter yours here> | |||
* <or here> | |||