103
edits
Support:PRD: Difference between revisions
→Forum requirements: summarize technical requirements
(→Forum requirements: summarize technical requirements) |
|||
| Line 130: | Line 130: | ||
post new ones, and one for contributors that's like a normal forum | post new ones, and one for contributors that's like a normal forum | ||
(forum list, advanced views, etc.). Which view to show could be determined by roles or at different URLs. | (forum list, advanced views, etc.). Which view to show could be determined by roles or at different URLs. | ||
==Helping contributors find information== | ==Helping contributors find information== | ||
| Line 141: | Line 137: | ||
* Threads via arbitrary criteria (advanced search). | * Threads via arbitrary criteria (advanced search). | ||
* Threads where the user is still looking for help. Allow end users to mark their question as answered and provide a filter for contributors based on this info. This could be extended to say which post answered the question, which could tie into a contributor rating feedback mechanism. | * Threads where the user is still looking for help. Allow end users to mark their question as answered and provide a filter for contributors based on this info. This could be extended to say which post answered the question, which could tie into a contributor rating feedback mechanism. | ||
==Helping contributors help users== | ==Helping contributors help users== | ||
| Line 148: | Line 143: | ||
* Allow contributors to use wiki syntax (double parenthesis) for links. | * Allow contributors to use wiki syntax (double parenthesis) for links. | ||
==Helping contributors help each other== | ==Helping contributors help each other== | ||
| Line 158: | Line 152: | ||
This summarizes our technical requirements for the forums: | This summarizes our technical requirements for the forums: | ||
*Mark a thread as answered. | * Gather information automatically and manually from users when they post a question [https://bugzilla.mozilla.org/show_bug.cgi?id=396581] | ||
*... | * Encourage users to create new threads rather than use existing threads | ||
* Prominent link to a user's previous threads [https://bugzilla.mozilla.org/show_bug.cgi?id=395275] | |||
* Notify users of responses by e-mail by default. | |||
* Encourage users to register when creating a new question | |||
* Allow anonymous posting with captcha [https://bugzilla.mozilla.org/show_bug.cgi?id=396573] | |||
* Require anonymous users to name themselves [https://bugzilla.mozilla.org/show_bug.cgi?id=396814] | |||
* Simplified view for users [https://bugzilla.mozilla.org/show_bug.cgi?id=395275] | |||
* "Threads I've posted in" | |||
* Advanced search | |||
* Mark a thread as answered, and filter based on this data.[https://bugzilla.mozilla.org/show_bug.cgi?id=397703] | |||
* Wiki syntax [https://bugzilla.mozilla.org/show_bug.cgi?id=396578] | |||
* Create a contributors' forum | |||
= Chat requirements = | = Chat requirements = | ||