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SUMO Weekly Metrics: Difference between revisions
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(Sumo weekly metrics) |
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These are the metrics that we will collect and follow up on every week. | |||
'''Highlights''' | |||
*Top 5 rated problems ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Top 5 rated quality articles ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Bottom 5 rated quality articles ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Top 5 search terms | |||
'''Participation''' | '''Participation''' | ||
*Active KB contributors | *Active KB contributors ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Active forum contributors | *Active forum contributors ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Live chat contributors | *Live chat contributors | ||
*New registered contributors | *New registered contributors ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Number of modified articles | *Number of modified articles ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
'''Performance''' | '''Performance''' | ||
*Average article | *Average article quality ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Answered forum threads | *Average article "problem solved" ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Average forum thread answer time | *Answered forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Average live chat length | *Average forum thread answer time ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Total live chat down time | *Average live chat length (Live Chat requirement) | ||
*Total live chat down time (Live Chat requirement) | |||
'''Traffic''' | '''Traffic''' | ||
*Total | *Total sessions (Urchin) | ||
*New forum threads | *New forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Answered thread ratio | *Answered thread ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*KB page views | *KB page views (Urchin) | ||
*Forum page views | *Forum page views (Urchin) | ||
*Live chats requested | *Live chats requested (Live Chat requirement) | ||
*Live chats unanswered | *Live chats unanswered (Live Chat requirement) | ||
*Bounce rate | *Bounce rate (Urchin) | ||
*Average session length | *Average session length (Urchin) | ||