SUMO Weekly Metrics
From MozillaWiki
These are the metrics that we will collect and follow up on every week.
Highlights
- Top 5 rated problems (bug 398606)
- Top 5 rated quality articles (bug 398606)
- Bottom 5 rated quality articles (bug 398606)
- Top 5 search terms
Participation
- Active KB contributors (bug 398606)
- Active forum contributors (bug 398606)
- Live chat contributors
- New registered contributors (bug 398606)
- Number of modified articles (bug 398606)
Performance
- Average article quality ratio (bug 398606)
- Average article "problem solved" ratio (bug 398606)
- Answered forum threads (bug 398606)
- Average forum thread answer time (bug 398606)
- Average live chat length (Live Chat requirement)
- Total live chat down time (Live Chat requirement)
Traffic
- Total sessions (Urchin)
- New forum threads (bug 398606)
- Answered thread ratio (bug 398606)
- KB page views (Urchin)
- Forum page views (Urchin)
- Live chats requested (Live Chat requirement)
- Live chats unanswered (Live Chat requirement)
- Bounce rate (Urchin)
- Average session length (Urchin)
