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SUMO Weekly Metrics: Difference between revisions
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These are the metrics that we will collect and follow up on every week. | These are the metrics that we will collect and follow up on every week. | ||
'''Highlights''' | |||
*Top 5 rated problems ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Top 5 rated quality articles ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Bottom 5 rated quality articles ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Top 5 search terms | |||
'''Participation''' | '''Participation''' | ||
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'''Performance''' | '''Performance''' | ||
*Average article | *Average article quality ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Average article "problem solved" ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | |||
*Answered forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | *Answered forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Average forum thread answer time ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | *Average forum thread answer time ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
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'''Traffic''' | '''Traffic''' | ||
*Total | *Total sessions (Urchin) | ||
*New forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | *New forum threads ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||
*Answered thread ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | *Answered thread ratio ([https://bugzilla.mozilla.org/show_bug.cgi?id=398606 bug 398606]) | ||