Thunderbird/Support/Community support based on languages: Difference between revisions

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→‎Non English Thunderbird Support Forums: improve instructions

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 == Non English Thunderbird Support Forums ==
-SUMO (SUpport.MOzilla.org) has help articles in most languages, but does not have support forums in the following languages. Volunteers with experience supporting Thunderbird users, who are fluent in these languages, have chosen to provide their support at other well established websites, but not in SUMO. Some of these sites also provide additional support articles and tips.
+The following languages have excellent user support outside of SUMO. whose volunteers are '''fluent''' in the language. Therefore SuMo (SUpport.MOzilla.org) is intentionally configured to direct users to these sites, so they can get the best support possible.
-Users of these languages are best supported long term in these excellent forums. '''Triple click the translated paragraph for easy selection of the entire text, which you can paste into your response.'''
+'''SUMO has help articles in these languages, but for the best user support experience it is in the user's best long term interest, and ours, to direct them to these well established websites. Please use the strings below to educate users to their existence - Triple click the translated paragraph to select the text, which you can then paste into your response.'''
+Some of these sites also provide additional support articles and tips.
 The English text translated below is, "Greetings. Prepared support articles in your language are found at the "Help Articles" link at the top of this page, but volunteers fluent in your language have chosen to respond to your questions at a different website.  So if English is not your preferred language, it is best to post your questions at the following website  ..."