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Support/Goals/Doc Updates: Difference between revisions

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=P1 Update English articles for Fx 4=
=P1 Update English articles for Fx 4=
*Work with Cheng to come up with a list of features that will need documentation specific to Firefox 4. [2010-10-11]
*<strike>Work with Cheng to come up with a list of features that will need documentation specific to Firefox 4.</strike> [http://etherpad.mozilla.com:9000/firefox4-to-document List] [2010-10-11]
*Develop a list of articles that need to be updated.[2010-11-13]
*<strike>Develop a list of articles that need to be updated.</strike>[2010-10-13] [https://spreadsheets.google.com/ccc?key=0ArpSb7XMTvzydEpEMmpCTVczNkpPdUNGa191eEhYMlE&hl=en&authkey=CMynpOcH List]
*Develop a list of new articles that will need to be created.[2010-11-13]
*<strike>Develop a list of new articles that will need to be created.</strike>[2010-10-13] [https://spreadsheets.google.com/ccc?key=tJD2jBMW36JOuCFk_uxHX2Q&hl=en&authkey=CMynpOcH#gid=7 List]
*Get a list of features from devs with their expected freeze dates so we'll know when we can write the documentation for that feature.[2010-11-15]
*Get a list of features from devs with their expected freeze dates so we'll know when we can write the documentation for that feature.<strike>[2010-10-15]</strike> [[Support/Firefox4_UI_Status|Ongoing]]
*Create timeline for doc updates and communicate it with localizers [2010-10-18]
*Create timeline for doc updates and communicate it with localizers <strike>[2010-10-18]</strike>
*Finalize English Fx4 documents [2010-11-09]
**Since most of the Fx 4 updates can't be finalized yet, I'll be focusing on preliminary drafts to new Firefox 4 features over the month of November.
***<strike>Drafts due [2010-11-22] Will be drafting and revising up to the KB Sprint.</strike>
***<strike>Final articles done [2010-12-10]. Final articles done for the KB sprint [2010-12-01]</strike>
****[https://support.mozilla.com/en-US/kb/what-are-app-tabs What are App Tabs?]
****[https://support.mozilla.com/en-US/kb/what-panorama What is Panorama?]
****[https://support.mozilla.com/en-US/kb/why-are-tabs-top Why are tabs on top?]
****[https://support.mozilla.com/en-US/kb/what-happened-status-bar What happened to the Status Bar?]
****[https://support.mozilla.com/en-US/kb/what-happened-bookmarks-toolbar What happened to the Bookmarks Toolbar?]
****[https://support.mozilla.com/en-US/kb/what-add-bar What is the Add-ons Bar?]
****[https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync How do I add a device to Firefox Sync?]
****[https://support.mozilla.com/en-US/kb/where-can-i-find-my-firefox-sync-key Where can I find my Firefox Sync Key?]
****[https://support.mozilla.com/en-US/kb/find-code-to-add-device-to-firefox-sync Where can I find the code to add a device to Firefox Sync?]
****[https://support.mozilla.com/en-US/kb/how-do-i-set-up-firefox-sync How do I set up Firefox Sync?]
*<strike>Finalize English Fx4 documents [2010-11-09]</strike>Postponed to Q1 because of the [[Firefox/4/Beta|delay of FX 4]]. Hopefully work on this can begin later in Q4 with B8 or B9.
*<strike>KB Freeze [2010-11-28]</strike>
<strike>*KB Migration and 2.3 push [2010-11-30]</strike>
<strike>*Support Firefox Day/KB Sprint to finish up localization [2010-12-02]</strike>


=P1 Contributor Documentation Update=
=P1 Contributor Documentation Update=
*Audit and inventory all existing contributor documentation [October 15]
*<strike>Audit and inventory all existing contributor documentation</strike>
**Decide what should be combined, deleted and updated. We'll work with Matthew and Cheng to do this for the Live Chat and Forum docs.
*<strike>Decide what articles need updating to make them welcoming to new community members</strike> [https://spreadsheets.google.com/ccc?key=tJD2jBMW36JOuCFk_uxHX2Q&hl=en&authkey=CMynpOcH#gid=5 List] [2010-10-15]
**Create a timeline for updating the docs
**How to contribute => [https://support.mozilla.com/en-US/kb/superheroes-wanted Superheroes Wanted!]
*Complete drafts of new docs [2010-11-17]
**KB Documentation
*Finalize docs [2010-11-24]
***Contributing to the Knowledge Base => [https://support.mozilla.com/en-US/kb/improve-knowledge-base Improve the Knowledge Base]
***Combine and update: => [https://support.mozilla.com/en-US/kb/how-the-knowledge-base-works How the Knowledge Base works]
****Knowledge Base Policies
****Improving articles
****Requesting articles
****Creating articles
****How we are different
***Combine and update: => [https://support.mozilla.com/en-US/kb/how-to-write-knowledge-base-articles How to write Knowledge Base articles]
****Best Practices for Support Documents
****Style Guide
**Localization Documentation
***[https://support.mozilla.com/en-US/kb/Translating+articles Translating articles]
***[https://support.mozilla.com/en-US/kb/localize-sumo-interface How to localize the SUMO interface]
**Forum Documentation
***[https://support.mozilla.com/en-US/kb/answering-support-questions Answering support questions]
**Live Chat Documentation
***[https://support.mozilla.com/en-US/kb/Helping+with+Live+Chat Helping with Live Chat]
***<strike>Introduction to Live Chat</strike>
*<strike>Create a timeline for updating the docs</strike>
*<strike>Complete drafts of new docs [2010-11-17]</strike>
*<strike>Finalize docs [2010-11-24]</strike> Complete [2010-12-20]


=P2 Troubleshooting Articles=
=P2 Troubleshooting Articles=
*<strike>List of articles to update</strike> [2010-10-18]
**Managing profiles
**Firefox will not start
**Safe Mode
**Troubleshooting extensions and themes
**Firefox crashes
**Troubleshooting plugins
**Firefox hangs
**Error loading web sites
**Firefox cannot load websites but other programs can
**Recovering important data from an old profile
**Warning Unresponsive script
**Cannot connect after upgrading Firefox
**No programs can load websites
*I'll work on this during the All-hands while I have Cheng and Matthew around.
*Changes drafted/ready for review [2010-12/23]


=P2 Video How-tos for top Articles=
=P2 Video How-tos for top Articles=
*<strike>List of articles to update</strike> [2010-10-18]
**Private Browsing
**How to set the home page
**Managing the Flash plugin
**Pop-up blocker
**Clear Recent History
**How to clear the cache
**Enabling and disabling cookies
**Updating Firefox
**How to make Firefox the default browser
**Deleting cookies
**Browsing basics
*<strike>First half of videos done [2010-11-19]</strike>
*<strike>Second half of video done [2010-12-03]</strike>
*Postponed - possibly until Q1 as we await features being finalized in Fx 4

Latest revision as of 00:04, 22 December 2010

P1 Update English articles for Fx 4

*KB Migration and 2.3 push [2010-11-30] *Support Firefox Day/KB Sprint to finish up localization [2010-12-02]

P1 Contributor Documentation Update

P2 Troubleshooting Articles

  • List of articles to update [2010-10-18]
    • Managing profiles
    • Firefox will not start
    • Safe Mode
    • Troubleshooting extensions and themes
    • Firefox crashes
    • Troubleshooting plugins
    • Firefox hangs
    • Error loading web sites
    • Firefox cannot load websites but other programs can
    • Recovering important data from an old profile
    • Warning Unresponsive script
    • Cannot connect after upgrading Firefox
    • No programs can load websites
  • I'll work on this during the All-hands while I have Cheng and Matthew around.
  • Changes drafted/ready for review [2010-12/23]

P2 Video How-tos for top Articles

  • List of articles to update [2010-10-18]
    • Private Browsing
    • How to set the home page
    • Managing the Flash plugin
    • Pop-up blocker
    • Clear Recent History
    • How to clear the cache
    • Enabling and disabling cookies
    • Updating Firefox
    • How to make Firefox the default browser
    • Deleting cookies
    • Browsing basics
  • First half of videos done [2010-11-19]
  • Second half of video done [2010-12-03]
  • Postponed - possibly until Q1 as we await features being finalized in Fx 4
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