Innovation/Projects/Open Innovation Strategy: Difference between revisions

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 In 2017, the '''Open Innovation team''' conducted a research project to help Mozilla (MoCo) revitalize participation and broader external engagement to be a source of competitive advantage for our products and technologies. The project analysed how effective Mozilla is in its open practices across both staff and contributor communities as well as how other industry actors use openness for competitive advantage. Based upon these findings, the project made recommendations for how MoCo can better invest in and execute on being “open.”
-==How==
+==Methodology==
-This project will map how open practices support product and technology development, including how we align resources and measure value and impact. Based on the combination of findings from three research components, the project will provide a set of recommendations, some of which we’ll prototype with several internal Mozilla partners in the second half of 2017. The three research components are:
+In order to begin from an evidence-based, shared understanding of the problem, the project researched three perspectives:
 '''Internal Research'''
-Interviews with staff who are engaged in the operational business around community management and other open practices. These interviews will adhere to a sound, replicable methodology, and data and results will be archived and accessible.
+Documented internal perspectives on open source and external collaboration at Mozilla by interviewing numerous employees, particularly those working most directly with communities
 '''Communities and Contributors Research'''
-This component will primarily analyze Mozilla communities to understand who they are, how and what they engage, their motivations, and how they’re connected to one another as well as to other open source and open Web projects. Part of this will involve analysing years of contribution data (in Bugzilla, GitHub and elsewhere) and part will involve surveying Mozillians. We will pay particular focus to how we can improve the contributor experience. This research will build on and extend related [https://wiki.mozilla.org/Contribute/2014_Community_Survey historical work].
+This component analyzed Mozilla communities to understand who they are, how and what they engage with, their motivations, and how they’re connected to one another as well as to other open source and open Web projects. This was done through a survey of over 1000 community members as well as an analysis of 16 years of contribution data (Bugzilla, GitHub, and more), which was driven by [https://bitergia.com/ Bitergia]. The research also built on and extended related [https://wiki.mozilla.org/Contribute/2014_Community_Survey historical work].
 '''External Research'''
-We will also drive research into the external landscape around open practices, again with an emphasis on open source but also looking more broadly. What are general trends and emerging opportunities, and are any relevant to Mozilla? How are other industries leveraging open practices? How are other companies aligning their structure, processes, people and incentives to better benefit from their open practices? Part of the research will focus on several market areas of interest to Mozilla product and technology teams.
+In partnership with the Copenhagen Institute of Design, ([http://ciid.dk CIID]), we conducted case studies of six organizations for inspiration and lessons. Target organizations were Sage Bionetworks, 23andme, Arduino, Aleph Objects, Automattic, NASA, and Kubernetes. They were chosen because they varied in market sector and met selective criteria such as being mission-focused, reliant upon external participation in ways fundamental to strategy and product, and supported by vital, growing communities.
-Although the project is focused on MoCo, we are coordinating with MoFo.
+Although the project is focused on MoCo, it was run in coordination with MoFo.
 ==Deliverables==