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ReleaseEngineering: Difference between revisions
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Our team is located on 3 continents and in 5 time zones. This allows us to provide better service, especially if you contact us using one of the following methods: | Our team is located on 3 continents and in 5 time zones. This allows us to provide better service, especially if you contact us using one of the following methods: | ||
* To request a new service, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Release%20Engineering file a bug] | * To request a new service, please [https://bugzilla.mozilla.org/enter_bug.cgi?product=Release%20Engineering file a bug] | ||
* To ask a general question, ping in # | * To ask a general question, ping in #ci on IRC, or email release@m.c | ||
* To request status on an existing request, set the "needinfo" flag in the bug. | * To request status on an existing request, set the "needinfo" flag in the bug. | ||
Our team works normal business hours for our respective time zones. If you need to escalate an issue that is both '''urgent''' ''and'' '''important''', use the following methods: | Our team works normal business hours for our respective time zones. If you need to escalate an issue that is both '''urgent''' ''and'' '''important''', use the following methods: | ||
# Use # | # Use #ci in IRC or email release@m.c, starting your message with 'URGENT:'. If no response in 15 minutes, then | ||
# Be sure the bug severity is set to "<tt>blocker</tt>" | # Be sure the bug severity is set to "<tt>blocker</tt>" | ||
# Call one or more of the following people (nagios page preferred if you have access): | # Call one or more of the following people (nagios page preferred if you have access): | ||