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Support: Difference between revisions
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== Where you can find us == | == Where you can find us == | ||
If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this: | If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this: | ||
* If you have a quick question, you can | * If you have a quick question or want to discuss with other SUMO volunteers, you can join us on [https://chat.mozilla.org our official Matrix server]. This is for live discussion but not for decisions since it is time zone challenged :-). If you are new to Matrix, [[Matrix | read our guide]]. | ||
* All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/en-US/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented. | * All other discussion and questions about helping to support users, should be posted to the [https://support.mozilla.org/en-US/forums SUMO contributor forum]. This is where longer form discussion takes place and decisions are documented. | ||