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→When new support documentation is available (Q4)
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Issues with regard to authenticity of email / phishing can be addressed by encouraging users to "visit mozilla.com and click on blah for more information" (taking a lead from Paypal/eBay here). We should make sure that emails come from a mozilla.com address and use whatever we have in place for email authentication. | Issues with regard to authenticity of email / phishing can be addressed by encouraging users to "visit mozilla.com and click on blah for more information" (taking a lead from Paypal/eBay here). We should make sure that emails come from a mozilla.com address and use whatever we have in place for email authentication. | ||
== When new support documentation is available (Q4) == | == When new support documentation is available (Q4 2010/Q1 2011) == | ||
This e-mail will be automated: | This e-mail will be automated: | ||