Discussion Forums/FAQ: Difference between revisions

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== Introduction ==
== Introduction ==
Mozilla Discussion Forums exist as [http://lists.mozilla.org/ mailing lists] as well as [nntp://news.mozilla.org/ newsgroups]. NNTP is a different beast than traditional email, and over the years questions come up on how we use it at Mozilla. Below is the aggregate.
Mozilla Discussion Forums exist as [http://lists.mozilla.org/ mailing lists] as well as [nntp://news.mozilla.org/ newsgroups]. NNTP is a different beast than traditional email, and over the years questions come up on how we use it at Mozilla. Below is the aggregate.
== Reporting Questions/Problems ==
Please [https://bugzilla.mozilla.org/enter_bug.cgi?product=mozilla.org&component=Discussion%20Forums file a bug in the Discussion Forums component] if message delivery is a problem.


== Frequently Asked Questions ==
== Frequently Asked Questions ==
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'''Answer''': The are dangerous because file extensions can lie, masking a malicious program as a benign binary file.
'''Answer''': The are dangerous because file extensions can lie, masking a malicious program as a benign binary file.


=== Q: What is with the hierarchy? (mozilla.'''dev.*''', '''qa.*''', '''reps.*''', '''support.*''' ) ===
=== Q: What is with the hierarchy (mozilla.'''dev.*''', '''qa.*''', '''reps.*''', '''support.*''')? ===
'''Answer''': Different hierarchies are meant to direct the conversation around specific topics. Dev.* is for development discussion, while Support.* is for support questions from end users. This allows us to have separate conversations for different audiences (mozilla.dev.apps.firefox vs mozilla.support.firefox).
'''Answer''': Different hierarchies are meant to direct the conversation around specific topics. Dev.* is for development discussion, while Support.* is for support questions from end users. This allows us to have separate conversations for different audiences (mozilla.dev.apps.firefox vs mozilla.support.firefox).


=== Q: Why we don't propogate NNTP ===
=== Q: Why don't you propogate NNTP? ===
'''Answer''': Because Giganews.
'''Answer''': Because Giganews.


=== Q: Should I mirror news.mozilla.org? ===
=== Q: Should I mirror news.mozilla.org? ===
'''Answer''': Probably not.
'''Answer''': Probably not.
== Reporting Problems ==
Please [https://bugzilla.mozilla.org/enter_bug.cgi?product=mozilla.org&component=Discussion%20Forums file a bug in the Discussion Forums component] if message delivery is a problem.

Revision as of 04:07, 9 November 2012

PLEASE NOTE: This is a draft document, per bug 332799

Introduction

Mozilla Discussion Forums exist as mailing lists as well as newsgroups. NNTP is a different beast than traditional email, and over the years questions come up on how we use it at Mozilla. Below is the aggregate.

Reporting Questions/Problems

Please file a bug in the Discussion Forums component if message delivery is a problem.

Frequently Asked Questions

Q: How do I delete a message?

Answer: To delete a message from Google Groups, the user that controls the email the message was posted from must submit a request on the Google Groups website. A link is available when viewing the message on the Groups website.

To remove a message from GigaNews and the Mozilla archive, please file a bug in the Discussion Forums component and include the relevant message information.

Q: Why don't you allow binary Attachments?

Answer: The are dangerous because file extensions can lie, masking a malicious program as a benign binary file.

Q: What is with the hierarchy (mozilla.dev.*, qa.*, reps.*, support.*)?

Answer: Different hierarchies are meant to direct the conversation around specific topics. Dev.* is for development discussion, while Support.* is for support questions from end users. This allows us to have separate conversations for different audiences (mozilla.dev.apps.firefox vs mozilla.support.firefox).

Q: Why don't you propogate NNTP?

Answer: Because Giganews.

Q: Should I mirror news.mozilla.org?

Answer: Probably not.