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Support/Goals/2012Q4: Difference between revisions
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*{{ok|Identify and implement way to automate CSAT Exit Survey}} ''— <u>Ibai</u>, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])'' | *{{ok|Identify and implement way to automate CSAT Exit Survey}} ''— <u>Ibai</u>, Matt ([https://etherpad.mozilla.org/automate-exti-survey Project plan])'' | ||
*{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} ''— Rosana, <u>Madalina</u>([https://etherpad.mozilla.org/sumo-reps Project plan])'' | *{{ok|Get SUMO dedicated Mozilla Reps in 10 major locales, including Brazilian Portuguese}} ''— Rosana, <u>Madalina</u>([https://etherpad.mozilla.org/sumo-reps Project plan])'' | ||
*{{ | *{{ok|Integrate the Reps SIG with the SUMO locales leaders}} ''— <u>Rosana</u> ([https://etherpad.mozilla.org/sumo-reps Project plan])'' | ||
*{{ | *{{risk|Launch the Firefox Clinics as part of the MozCoffees (3 Firefox Clinics on Q4)}} ''— <u>Rosana</u> ([https://sumo.etherpad.mozilla.org/Firefox-Clinic Project plan])'' | ||
*{{ok|Reduce churn rate on support forum}} ''— <u>Madalina</u> ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])'' | *{{ok|Reduce churn rate on support forum}} ''— <u>Madalina</u> ([https://sumo.etherpad.mozilla.org/support-forum-churn-rate Project plan])'' | ||