Thunderbird:Testing:Memory Usage Problems: Difference between revisions

Thunderbird:Testing:Memory Usage Problems (view source)

Revision as of 10:55, 12 April 2025

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 Create a [https://support.mozilla.org/en-US/questions/new/thunderbird/form support request] or [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird&format=guided new bug report] with
-[[#Before starting|information you have collected from the steps above]]:
+[[#Before starting|information you have collected]]:
-* '''State that you reviewed this document'''
+* '''State that you reviewed this document''', and which step numbers made things better or worse.
 * Use '''Numbers''' when referring to amounts of memory, cpu, time duration, folders, messages - not vague ... fast, slow, small, large.
-* List account details (types, mail providers, etc) from "Mail and News Accounts" in Help > Troubleshooting Info.
+* List account details - types (imap, pop, rss), mail providers (domains), etc. - from "Mail and News Accounts" in Help > Troubleshooting Info.
 * '''Number''' of messages in your largest folder.
 * Full Thunderbird <u>version number</u> from Help > About, or Help > Troubleshooting Information
 * State precisely <u>when</u> the behavior occurs (startup, shutdown, or "normal operation"), and <u>every step</u> (action, menu click, ...) needed to reproduce the problem.
 * List what is happening in Tools > Activity Manager.
-* State the step numbers which helped.
 * State whether your [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile data] is in a non-standard location.
-* Any bug report(s) match your problem? Check the [[#References|topmost entries in the "Unresolved bugs" list in this document]], and list of open bugs for [https://mzl.la/3P82Lyd memory] and [https://mzl.la/3Xg2Bsg performance], to add them to your report.
+Bonus:
+* Any bug report(s) match your problem? See [[#References|topmost entries in the "Unresolved bugs" list]], and open [https://mzl.la/3P82Lyd memory] and [https://mzl.la/3Xg2Bsg performance] bugs.
 * URLs of related postings and references
-* Any message which demonstrates the issue can saved from Thunderbird as .eml file, and then attached to the report.
+* Attach any message which demonstrates the issue, saved from Thunderbird as .eml file.
-* '''Screen shots''' can be helpful.
+* '''Screen shots'''.
+* URL to a [https://support.mozilla.org/kb/profiling-thunderbird-performance performance profile which you created].
-Plus URL to a [https://support.mozilla.org/kb/profiling-thunderbird-performance performance profile which you create].
 = References  =