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Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests: Difference between revisions
Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests (view source)
Revision as of 17:58, 31 August 2009
, 31 August 2009→General process for moving support requests from Bugzilla to GS
(Created page with '== General process for moving support requests from Bugzilla to GS == # QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the w…') |
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# QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | # QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | ||
# If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging | # If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging | ||
# QA closes the bug with a comment using the boilerplate | # QA closes the bug with a comment using the boilerplate in the next section | ||
== Boilerplate for moving a bug to GS == | == Boilerplate for moving a bug to GS == | ||