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Support/SocialMedia: Difference between revisions
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# Reach out to users who need help, using little snippets that could solve their problems. Long-term, we want to reach close to 100% of all users. | # Reach out to users who need help, using little snippets that could solve their problems. Long-term, we want to reach close to 100% of all users. | ||
# Get a better understanding of the current perception of Firefox and the biggest problems users experience, and act upon that information. | # Get a better understanding of the current perception of Firefox and the biggest problems users experience, and act upon that information. | ||
# | # Use viral effect to increase reach: people retweeting our help messages. | ||
== Related Work == | == Related Work == | ||