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Support/SocialMedia: Difference between revisions
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# If a users feels frustrated enough to write about it, that's bad. She should get help no matter what. | # If a users feels frustrated enough to write about it, that's bad. She should get help no matter what. | ||
# Sites like Facebook or Twitter have hundreds of millions of users. If we would actively monitor those places we could extract information about the most common problems with Firefox, since only a small minority of users find their way to SUMO and are counted by us. | # Sites like Facebook or Twitter have hundreds of millions of users. If we would actively monitor those places we could extract better information about the most common problems with Firefox, since only a small minority of users find their way to SUMO and are counted by us. | ||
# Social networks make it very easy for issues to become viral. That changes the perception of Firefox in a disproportionate way. | # Social networks make it very easy for issues to become viral. That changes the perception of Firefox in a disproportionate way. | ||