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Support/Goals/2011Q3/Troubleshooting Articles: Difference between revisions
Support/Goals/2011Q3/Troubleshooting Articles (view source)
Revision as of 22:54, 7 July 2011
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==Goal== | ==Goal== | ||
'''Increase the weighted average helpfulness of the top 10 failing troubleshooting articles to over | '''Increase the weighted average helpfulness of the top 10 failing troubleshooting articles to over 50%''' | ||
There are two basic things we can do: | There are two basic things we can do: | ||
*Improve the articles (re-write, add screencasts, emphasize the most popular solution). | *Improve the articles (re-write, add screencasts, emphasize the most popular solution). | ||
*Write new articles that superceed the old articles. For example, maybe something similar to "Factory Reset" (new profile and clean install) to replace Firefox is Slow, Basic troubleshooting, Fx takes a long time to start up, most of Firefox Crashes. | *Write new articles that superceed the old articles. For example, maybe something similar to "Factory Reset" (new profile and clean install) to replace Firefox is Slow, Basic troubleshooting, Fx takes a long time to start up, most of Firefox Crashes. | ||
==Plan== | |||