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Support:Overview: Difference between revisions
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''' How we think should address this:''' | ''' How we think should address this:''' | ||
-Develop an integrated community based support platform on mozilla.com (that includes “Firefox Help”) [ | -Develop an integrated community based support platform on mozilla.com (that includes “Firefox Help”) [http://wiki.mozilla.org/images/8/8d/Firefox_Support_Work_Flow.png Firefox Support Work Flow]<br> | ||
Knowledge base and good search tools are the backbone of system <br> | Knowledge base and good search tools are the backbone of system <br> | ||
- KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help <br> | - KB content is main hub of “how to” and “troubleshooting” content and is first point of reference for users seeking help <br> | ||
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'''Next steps:''' see [[Support:PRD]] and provide feedback through Firefox.support.planning newsgroup | '''Next steps:''' see [[Support:PRD]] and provide feedback through Firefox.support.planning newsgroup | ||
'''Other Documents''' | '''Other Documents'''<br> | ||
[[Support:PRD]] Product Requirements Doc (Draft)<br> | [[Support:PRD]] Product Requirements Doc (Draft)<br> | ||
[http://wiki.mozilla.org/images/8/8d/Firefox_Support_Work_Flow.png Firefox Support Work Flow]<br> | [http://wiki.mozilla.org/images/8/8d/Firefox_Support_Work_Flow.png Firefox Support Work Flow]<br> | ||
[http://wiki.mozilla.org/images/9/98/Firefox-Support-Mock-Homepa.png Firefox Support Home Page Mock-up (Draft)] | [http://wiki.mozilla.org/images/9/98/Firefox-Support-Mock-Homepa.png Firefox Support Home Page Mock-up (Draft)] | ||