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{| class="fullwidth-table" | {| class="fullwidth-table" | ||
| '''Tier 1''' | | '''Tier 1''' | ||
| 24-hour, on-call support | | 24-hour, on-call support (mark bugs as "blocker") | ||
|- | |- | ||
| '''Tier 2''' | | '''Tier 2''' | ||
| Support during business hours which equates to Monday - Friday, non-US hoildays, 9 am to 6 pm PST/PDT | | Support during business hours which equates to Monday - Friday, non-US hoildays, 9 am to 6 pm PST/PDT (mark bugs as "major") | ||
|- | |- | ||
| '''Tier 3''' | | '''Tier 3''' | ||
| As time permits (may be multiple days/weeks, depending on request/issue) | | As time permits (may be multiple days/weeks, depending on request/issue, mark bugs as "normal") | ||
|} | |} | ||